Director Of Hospitality

• Oct 2019 - Present

Hospitality Manager

• Oct 2016 - Present

General Manager-Torpedo Room

• Feb 2013 - Feb 2016

As the Tasting Room Manager I am responsible for the success of Sierra Nevada Brewing Co.’s first stand-alone tasting room and am an ambassador for our brand. The goal of the tasting room is to enable a high level of engagement with craft beer drinkers and to convey Sierra Nevada’s innovative and pioneering spirit. I am responsible for the hiring, education, and development of the Tasting Room team. In this position I was able to lead by inspiring a positive, relationship-based team.• Hire, build, and develop a highly educated and craft-beer centric team.• Foster an environment of passion for the craft beer market and Sierra Nevada Brewing Co.• Demonstrate great understanding of the craft beer industry and the competitive landscape• Train and develop tasting room team to Sierra Nevada service standards• Partner with sales team to further personal development as well as business development.• Develop business plans, SOP’s, and business review.• Lead and inspire change, growth, and new thinking for positive behavior-based results..• Optimal inventory management.• Act as an ambassador for the brand by leading and inspiring excellence and pride in the Sierra Nevada brand.• Role model positive behaviors to teach and develop the team.• Foster an environment in which our team builds professional relationships with our internal customers.• Be a leader of Certified Cicerone Program for the tasting room team.• Partner with Marketing Department, Events and Sales to host monthly Sierra Nevada Tasting Room special events.• Perform daily operations of tasting room including scheduling, balance of cash drawer, Safe Start behaviors, daily banking, maintaining clean beer lines, and ensuring a proper beer pour.• Demonstrated the ability to work with autonomy• Proven track record of building high performance teams• Excellent organization and positive communication skills• Work collaboratively in an environment that values creativity and flexibility

Tour Lead

• Feb 2011 - Feb 2013

Responsible for brand ambassadorship and training contentDeveloped new and dynamic tour programsConducted and coordinated business development tours for Sales TeamAssisted in attracting new accounts and improving relations with existing accounts

Sports and Recreation Supervisor

• Sep 2008 - Jun 2010

Supervisor

• Sep 2008 - Jun 2010

Chemistry Tutor

• Sep 2006 - Jun 2008