Experience

Anthem Education Group

• United States
• Education Administration Programs
• 200 - 300 Employee

• Database Administrator

  • Aug 2008 - Present

  Install, configure and maintain 2005, 2008R2 SQL Servers in clustered, virtual and standalone environments.SQL server performance tuning, backup and recovery, replication, service brokers, index maintenance, security, and troubleshooting.Develop complex queries using T-SQL, stored procedures, views, triggers, user defined functions, indexes, and constraints.Develop reporting solutions with Microsoft SQL Services Reporting Studio (SSRS) and Crystal Reports.Develop and Support Relational Database Management Systems (RDBMS).Develop integration solutions using MS SQL Server Integration Services (SSIS).Use a multitude of technologies to aid the ETL processKnowledge of Microsoft Office SuiteResponsible for collecting Gainful Employment Reporting and Disclosure Information Show less

• Help Desk Manager

  • May 2004 - Aug 2008

  Managed up to 5 Help Desk Technicians to provide 24 hour customer support.Conducted customer satisfaction surveys to ensure quality of service and build positive customer perceptions and relationships.Conducted call monitoring to aid training in customer service and technical expertise. In effort to improve technician productivity and first call resolutions.Analyze help desk performance and effectiveness via reporting methods derived from phone and various incidentmanagement systems. Show less

• Site Technician

  • Apr 2002 - May 2004

  Provided hardware and software support for computers, copiers, faxes and phones for students and staff.Performed backups and recovery using VERITAS backup software.Managed student accounts, security and software policies via active directory.Cabled new and existing classrooms based off a star topology.



MDI Group

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• sql dba

  • 2012 - 2012