Ryan Thomsen

Senior Support Technician at AppRiver
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Contact Information
us****@****om
(386) 825-5501
Location
Milton, Florida, United States, US

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Credentials

  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    Microsoft
    Jul, 2022
    - Oct, 2024
  • Microsoft 365 Certified: Fundamentals
    Microsoft
    Feb, 2021
    - Oct, 2024
  • Microsoft Office 365: Administration
    LinkedIn
    May, 2020
    - Oct, 2024
  • CompTIA Security+
    CompTIA
    Apr, 2009
    - Oct, 2024
  • CompTIA Network+
    CompTIA
    Oct, 2006
    - Oct, 2024
  • CompTIA A+
    CompTIA
    May, 2006
    - Oct, 2024
  • Microsoft 365 Certified: Exchange Online Support Engineer Specialty
    Microsoft
    Dec, 2022
    - Oct, 2024
  • Microsoft 365 Certified: Enterprise Administrator Expert
    Microsoft
    Aug, 2022
    - Oct, 2024
  • Microsoft 365 Certified Messaging Administrator Associate
    Microsoft
    Jun, 2022
    - Oct, 2024

Experience

  • AppRiver
    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Senior Support Technician
      • May 2009 - Present

      Provide excellent customer support in regards to Hosted Exchange, spam filtering, email encryption, and Office 365 products. Handle escalations and work directly with Microsoft to solve escalated cases to customer satisfaction. Provide excellent customer support in regards to Hosted Exchange, spam filtering, email encryption, and Office 365 products. Handle escalations and work directly with Microsoft to solve escalated cases to customer satisfaction.

  • City of Pensacola Government
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Information Technology Help Desk
      • Jan 2006 - May 2007

      Maintain PCs and laptops with excellent customer service. Create and modify accounts in Active Directory and assist with Windows/Server related issues Maintain PCs and laptops with excellent customer service. Create and modify accounts in Active Directory and assist with Windows/Server related issues

  • Computers Unlimited
    • United States
    • Software Development
    • 100 - 200 Employee
    • Support Technician
      • Jan 2005 - Feb 2006

      Build and repair Windows based PCs to customer specifications Build and repair Windows based PCs to customer specifications

  • Click Fix Computers
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Support Technician
      • May 2005 - Sep 2005

      Build and repair customer desktop and laptops in the office and onsite Build and repair customer desktop and laptops in the office and onsite

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Help Desk Technician
      • May 2004 - Oct 2004

      Supported legacy network and pc end user issues prior to NMCI refresh Supported legacy network and pc end user issues prior to NMCI refresh

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