Airport Operations Security Coordinator

• Jul 2021 - Present

Ski Instructor

• Nov 2009 - Present

As a Ski Instructor committed to helping clients build confidence, understand the terrain, and guide them to the next place in their skiing and riding. As an Apprentice Trainer, I facilitated ski school training for new and novice ski instructors.· Easily connected with a wide range of clients, successfully helping them achieve goals resulting in an 80% private request rate.· Trained ski instructors to improve their skiing and teaching skills.· Assisted instructors in needing guidance with existing classes, increasing student success and retention rates.· Regularly assigned challenging student situations due to a high ability to connect, relate, facilitate successful learning environments.· Assigned unique media/advertising and celebrity bookings only given to top instructors.· Helped coordinate with other ski pros to ease the stress on the Supervisors· Go-to instructor for challenging clients with high demands/requests were resulting in increased client retention and satisfaction.

Instructional Designer

• Jun 2020 - Feb 2021

Aircrart Appearance Auditor

• Oct 2019 - Aug 2020

Responsible for conducting visual investigations applicable to aircraft maintenance standards such as customer impact on the interior components, aircraft exterior paint, and other high concern procedures to provide exceptional customer aircraft satisfaction. Reviewed standard policies and procedures to statistically track for follow up to ensure appropriate corrective actions.· Trained auxiliary department employees to inform and teach company policies and procedures, resulting in changing the behavior of each department team.· Led Inspecting/auditing aircraft resulting in decreased aircraft delays, issues with aircraft equipment resolved, and improved communication with auxiliary departments. Audit scores increased from 91.98% to 95.26%.· Designed a data dashboard, increasing the company's ability to track performance.· Effectively communicated with multiple stakeholders regarding aircraft appearance issues, which reduced the number of damages and repairs needed.· Successfully stepped in as an aircraft auditor in Denver to improve aircraft appearance issues and reduce repeated audit failures of the previous aircraft. Aircraft that repeatedly came through the audit department failing previous inspections declined 25% within five months.· Evaluated new policies and procedures implemented for Electrostatic Spraying, successfully identifying critical processes previously missed. This evaluation resulted in fewer delays due to increased first pass efficiencies.

Ramp Trainer/ Cross Utilized Agent

• Nov 2010 - Nov 2018

Led training of new and current employees resulting in job confidence, independence, higher performance. Developed curriculum and training practices resulting in overall cost reductions from improved aircraft turn time/on-time flights, decreased luggage damage, reduced ground equipment, and aircraft damages.· Designed a new training curriculum for ramp agents, increasing actual job relatability/applicability over previous training.· Successfully led employee training of 8 or more while applying realistic, practical, and logical applications to improve job policy comprehension.· Embraced special one on one training of employees not performing job duties up to standards by easily connecting and building rapport while redesigning the delivery of curriculum to suit individual learning needs better.· Assigned and led cleaning crew training program due to recognition of own knowledge and skills of meticulous, intricate, yet practical, cleaning standards performed.· Continually went above and beyond regular responsibilities to be a significant resource for coworkers and thorough management knowledge of safety, efficiency, and productivity protocols.