Ryan Sutherland
Application Delivery Manager at ICE- Claim this Profile
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Bio
Liam Elliott
During the time I worked with Ryan, he has shown an incredible attention to detail and keen sense of understanding of both our organisational offering and our client requirements. This has led him to effectively build strong relationships with some of the key accounts at Tag. Alongside this Ryan was a pleasure to work with on a personal level, so it was no surprise for me to learn he had been promoted to Delivery manager role. I would highly recommend Ryan for any organisation or team and hope I am fortunate enough to work with him in future!
Liam Elliott
During the time I worked with Ryan, he has shown an incredible attention to detail and keen sense of understanding of both our organisational offering and our client requirements. This has led him to effectively build strong relationships with some of the key accounts at Tag. Alongside this Ryan was a pleasure to work with on a personal level, so it was no surprise for me to learn he had been promoted to Delivery manager role. I would highly recommend Ryan for any organisation or team and hope I am fortunate enough to work with him in future!
Liam Elliott
During the time I worked with Ryan, he has shown an incredible attention to detail and keen sense of understanding of both our organisational offering and our client requirements. This has led him to effectively build strong relationships with some of the key accounts at Tag. Alongside this Ryan was a pleasure to work with on a personal level, so it was no surprise for me to learn he had been promoted to Delivery manager role. I would highly recommend Ryan for any organisation or team and hope I am fortunate enough to work with him in future!
Liam Elliott
During the time I worked with Ryan, he has shown an incredible attention to detail and keen sense of understanding of both our organisational offering and our client requirements. This has led him to effectively build strong relationships with some of the key accounts at Tag. Alongside this Ryan was a pleasure to work with on a personal level, so it was no surprise for me to learn he had been promoted to Delivery manager role. I would highly recommend Ryan for any organisation or team and hope I am fortunate enough to work with him in future!
Credentials
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ITIL
AXELOS Global Best Practice -
Management Certificate
cmi
Experience
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ICE
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United Kingdom
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Musicians
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200 - 300 Employee
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Application Delivery Manager
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May 2017 - Present
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Delivery Manager
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May 2014 - May 2017
Working with Global Marketing Brands and stakeholders to deliver TAG's bespoke MRM software solution.Responsible for maintaining a high standard quality of work whilst meeting our service level objectives through the use of CRM.Managing a team of support associates in their day to day tasks, which consists of troubleshooting, client request scoping and software implementation. I drive my teams growth through one to one sessions, mentoring and creating ownership scenarios/projects.
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Project Manager
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Jun 2012 - May 2014
Delivering the MRM software solution to the client to meet their business needs. Such as working with clients to allow them to quickly, conveniently and efficiently approve artwork before publication. Maintaining the DAM systems through overseeing crucial software testing. Relaying client requested system enhancements back to the development team and managing implementation. Scoping new projects and creating process workflow's complete with documentation.
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Administrative Assistant
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Nov 2004 - Feb 2005
Database entry, filing and prioritising, sending follow-up letters. This job allowed me to communicate on a daily basis with mortgage lenders, Solicitors and surveyors. I also worked closely with team members ensuring targets were met. Database entry, filing and prioritising, sending follow-up letters. This job allowed me to communicate on a daily basis with mortgage lenders, Solicitors and surveyors. I also worked closely with team members ensuring targets were met.
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Education
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University of Kent
Bachelor’s Degree, Multimedia Design and Technology
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