Experience

Sanford Health Plan

• United States
• Insurance
• 1 - 100 Employee

• Senior Application Support Analyst

  • Mar 2020 - Present

• Application Support Analyst

  • May 2016 - Mar 2020

  Sioux Falls, South Dakota Area • Under general supervision, but according to specific instructions and established procedures, perform routine healthcare information systems and application support. • Gains extensive knowledge in the assigned subject matter for the healthcare information system application(s) and a basic working knowledge of the enterprise healthcare information system applications. • Use analytic skills and experiences to investigate/resolve and/or escalate support issues. • Incorporate appropriate… Show more • Under general supervision, but according to specific instructions and established procedures, perform routine healthcare information systems and application support. • Gains extensive knowledge in the assigned subject matter for the healthcare information system application(s) and a basic working knowledge of the enterprise healthcare information system applications. • Use analytic skills and experiences to investigate/resolve and/or escalate support issues. • Incorporate appropriate presentation techniques to assist and/or lead training sessions. • Train and provide documentation on the assigned application to users varying education and learning abilities. • Research, analyze and make recommendations for application work flow improvements. • Develop and execute integration testing scenarios with other Health Plan departments. • Assist in the creation and maintenance of training documentation or online training courses. • Install/convert/maintain Health Plan information system application(s) and utilize project management principles to assist in achieving stated outcomes. • Keep Supervisor(s) and Project Managers advised of outstanding issues and support needs • Perform high level customer service skills on all support and training requirements.



Home Federal Bank (HFFC)

• United States
• Banking
• 1 - 100 Employee

• Software Support Analyst

  • Jul 2014 - Mar 2016

  Sioux Falls, South Dakota Area • Perform all daily duties required to maintain all assigned software systems at high performance levels to continue functionality as required. • Evaluate, isolate, test, and resolve issues with software specifications, applications, and workflows and escalate as needed to software vendors. • Gathers feedback and requirements from the Business User to understand application functions to format and develop solutions according to the user’s changing needs while attaining the highest… Show more • Perform all daily duties required to maintain all assigned software systems at high performance levels to continue functionality as required. • Evaluate, isolate, test, and resolve issues with software specifications, applications, and workflows and escalate as needed to software vendors. • Gathers feedback and requirements from the Business User to understand application functions to format and develop solutions according to the user’s changing needs while attaining the highest optimization of the software’s functionality and design. • Validate and confirm software development and programming efforts are in alignment with the predetermined and fully defined user business requirements when conducting progress assessments throughout the project life cycle. • Maintain extensive knowledge of software specifications and workflows to achieve high utilization levels and to attain efficiency and effectiveness as permissible by the software. • Develop project plans in regard to application software implementation, major modifications, or updates. • Conduct Initial Training on software functionality, complete required system updates or changes for software with the assistance of appropriate parties. Act as a resource for Train the Trainer. • Perform User Acceptance Testing for any modifications performed on software specifications, applications, and systems to ensure proper functionality before releasing to required personnel. • Provide support for end users of business applications through communication channels such as telephone, email, or other mechanisms. • Documents support activities consistent with Information Systems processes and procedures. • All other duties as assigned by management. Show less