XModule Product Manager

• Jan 2021 - Present

Service Delivery Manager

• Oct 2018 - Jan 2021

Modo is trusted by leading brands and universities to quickly create personalized workplace and campus mobile apps. Direct message me to learn how you can accelerate your mobile-first strategy with our easy to use no-code platform.I am a creative project manager who is passionate about helping customers maximize their mobile presence.I have great communication skills, which, along with being detail-oriented, organized, smart and self-motivated, helps me in this highly visible position to work with customers and my team.I have an interest in mobile technology and am always striving to learn more. My previous experience in the tech industry helps me to problem-solve, communicate complex issues to customers, and work collaboratively with technical support engineers and other team members. I have several years' experience with web-based technology, customer-facing roles, and start-up companies. I am a hard worker, and have the flexibility and experience to work with startups and leaders in the tech industry. Position ResponsibilitiesEducate customers on new product features and upgrade opportunitiesGather feedback from customers to ensure continuous improvement of our productsAnswers questions related to our solutionsKeep projects organized and on-trackHelp document new processesTrain customers on products and featuresAdvocate for a great experience for our users Show less

Team Lead

• Apr 2017 - Sep 2018

Telecom Support Representative

• Aug 2015 - Apr 2017

Use technical expertise in SIP signaling and IP networking to troubleshoot issues and provide creative solutions for small, medium and enterprise businesses'​ telecom and business communication needs. Use communication skills that I learned in college to produce technical documents, training manuals, how-to videos and new product release messaging.Provide leadership as a trainer and as an exemplar of teamwork and decision-making.Build complex reports using Excel, and using these reports to help strategize efficient ways to balance resources over workload. Show less

Customer Service Representative

• May 2011 - Feb 2016

1. Represent the company as the first line of contact with customers 2. Set the tone for how the company is experienced 3. Help people make decisions about their health and healthcare by providing the right information at the right time. 4. Pay attention to detail and multi-task in a fast-paced deadline driven environment. 5. Promote a positive team environment 6. Seek out opportunities to improve customer experience and meet company goals 7. Gather and assess information from customers in the store and from a high volume of inbound calls to resolve questions and issues promptly and accurately in a way customers can understand 8. Handle complaints effectively 9. Take responsibility and bring issues to closure with vendors and business partners as well as customers. Show less

Community Advocacy Intern

• Jan 2014 - Aug 2014

Social Media Campaigns Marketing Social Media Campaigns Marketing

Market Researcher

• Jan 2013 - Dec 2013

1. Analyze real estate market activity 2. Research and compare properties’ features and amenities 3. Calculate market values for a wide range of properties 4. Prepare Market Analysis and Broker Price Opinion reports for national clients 5. Meet strict deadlines and exceed quality requirements 6. Maintain positive relationships with business partners 1. Analyze real estate market activity 2. Research and compare properties’ features and amenities 3. Calculate market values for a wide range of properties 4. Prepare Market Analysis and Broker Price Opinion reports for national clients 5. Meet strict deadlines and exceed quality requirements 6. Maintain positive relationships with business partners

Advocacy Intern

• Aug 2012 - Dec 2012

1. Communications Skills (listening, verbal, written). 2. Analytical & Research Skills. 3. Self Motivation. 4. Teamwork. 5. Technical Skills. 6. Strength of Character. 7. Interpersonal Skills. 8. Flexibility/Adaptability. 9. Planning/Organizing. 10. Problem Solving Skills. 1. Communications Skills (listening, verbal, written). 2. Analytical & Research Skills. 3. Self Motivation. 4. Teamwork. 5. Technical Skills. 6. Strength of Character. 7. Interpersonal Skills. 8. Flexibility/Adaptability. 9. Planning/Organizing. 10. Problem Solving Skills.