Experience

Hap Seng Consolidated Berhad

• Malaysia
• Investment Management
• 200 - 300 Employee

• Service Executive

  • Nov 2017 - Present

  Manage the entire After Sales Department in the Branch which consists of 7 technicians and 1 Admin Assistant. In charge of the entire frontline vehicle service process from Vehicle Check In to Vehicle Check Out. Back end responsibilities include managing the Parts Department and also the Warranty Claims and Techical Request processes. As for reporting responsibilities, provide monthly Branch Sales and Warranty report and also chase payment on overdue invoices with customers. Manage the entire After Sales Department in the Branch which consists of 7 technicians and 1 Admin Assistant. In charge of the entire frontline vehicle service process from Vehicle Check In to Vehicle Check Out. Back end responsibilities include managing the Parts Department and also the Warranty Claims and Techical Request processes. As for reporting responsibilities, provide monthly Branch Sales and Warranty report and also chase payment on overdue invoices with customers.



Fusionex Group

• Malaysia
• IT Services and IT Consulting
• 300 - 400 Employee

• Operation Executive

  • Dec 2016 - Jun 2017

  Provide Singapore’s most prestige bank the most attentive concierge services for the bank’s most prolific clientele from all over the world. Managed the KL team by providing solutions to demanding requests from customers and also trained new department staff to adapt on a 24 hour rotational shift department. Provide Singapore’s most prestige bank the most attentive concierge services for the bank’s most prolific clientele from all over the world. Managed the KL team by providing solutions to demanding requests from customers and also trained new department staff to adapt on a 24 hour rotational shift department.



Toyota Malaysia

• Malaysia
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Customer Service Operation Executive

  • Mar 2014 - Feb 2016

  Managed the front line team with staff of 15 people for Toyota Puchong Service Center. Ensuring the Frontline Team achieved their sales; customer satisfaction index and targets. As for my own responsibilities, I was in charge of conveying technical knowledge to high level customers and providing solutions for their vehicle issues. Overseeing the Service Center's complaint by being the principal person-in-charge. Won the Appreciation Award in year 2014. Managed the front line team with staff of 15 people for Toyota Puchong Service Center. Ensuring the Frontline Team achieved their sales; customer satisfaction index and targets. As for my own responsibilities, I was in charge of conveying technical knowledge to high level customers and providing solutions for their vehicle issues. Overseeing the Service Center's complaint by being the principal person-in-charge. Won the Appreciation Award in year 2014.



NCR Corporation

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operational Executive

  • Sep 2013 - Dec 2013

  The main scopes were to analyze dysfunctional NCR machines and to provide solutions; to guide and manage newly hired NCR Engineers to meet NCR standards; to hold and chair operational meetings and conference calls with First Service Managers (FSM) and NCR call centers and to provide solutions for NCR clients with their dysfunctional NCR machines. The main scopes were to analyze dysfunctional NCR machines and to provide solutions; to guide and manage newly hired NCR Engineers to meet NCR standards; to hold and chair operational meetings and conference calls with First Service Managers (FSM) and NCR call centers and to provide solutions for NCR clients with their dysfunctional NCR machines.