Experience

Patsystems

• United Kingdom
• Computer Software
• 1 - 100 Employee

• Client Services

  • Dec 2009 - Present

  Global Support Analyst Level 2 October 2011- Present Exchange application support for over 50 different exchanges across the world with over 30 clients connecting in. Organizing and creating order management systems and transaction servers for clients on VMS and Linux installing applications and creating trading environments for clients. Supporting our client base by maintaining our applications such as Exchange servers, Price distribution servers, and order management servers… Show more Global Support Analyst Level 2 October 2011- Present Exchange application support for over 50 different exchanges across the world with over 30 clients connecting in. Organizing and creating order management systems and transaction servers for clients on VMS and Linux installing applications and creating trading environments for clients. Supporting our client base by maintaining our applications such as Exchange servers, Price distribution servers, and order management servers across different OS variations (Linux, VMS, Windows) helping to discover bugs with the software and upgrading to assure best possible satisfaction for our customers. Assisted in customer projects to switch customers from their own hardware to our own in house infrastructure setting up a new way of interacting with our client base and assuring the best trading platforms for their client base. Led projects creating back office connections to assure allocation of trades, money, and positions for clients were matched from their office systems to ours. This included working with client base to assure everything was efficient across all systems. Working with a global support system which includes teams in UK and Singapore sharing work load across the globe to make sure all our customers had direct support from our teams. Helping clients spec out their hardware to help them be more efficient with round trip times on trades as well as prices and application memory usage. Global Support Analyst Level 1 December 2009 – October 2011 Support for company client base working directly with customers via email and phone. Understanding of trading platforms and system issues while keeping the customer satisfied with our software and support. On site customer support with clients as well as setting up our New York division office including hardware upgrades and working with staff to assure phone and internet usage. Show less Global Support Analyst Level 2 October 2011- Present Exchange application support for over 50 different exchanges across the world with over 30 clients connecting in. Organizing and creating order management systems and transaction servers for clients on VMS and Linux installing applications and creating trading environments for clients. Supporting our client base by maintaining our applications such as Exchange servers, Price distribution servers, and order management servers… Show more Global Support Analyst Level 2 October 2011- Present Exchange application support for over 50 different exchanges across the world with over 30 clients connecting in. Organizing and creating order management systems and transaction servers for clients on VMS and Linux installing applications and creating trading environments for clients. Supporting our client base by maintaining our applications such as Exchange servers, Price distribution servers, and order management servers across different OS variations (Linux, VMS, Windows) helping to discover bugs with the software and upgrading to assure best possible satisfaction for our customers. Assisted in customer projects to switch customers from their own hardware to our own in house infrastructure setting up a new way of interacting with our client base and assuring the best trading platforms for their client base. Led projects creating back office connections to assure allocation of trades, money, and positions for clients were matched from their office systems to ours. This included working with client base to assure everything was efficient across all systems. Working with a global support system which includes teams in UK and Singapore sharing work load across the globe to make sure all our customers had direct support from our teams. Helping clients spec out their hardware to help them be more efficient with round trip times on trades as well as prices and application memory usage. Global Support Analyst Level 1 December 2009 – October 2011 Support for company client base working directly with customers via email and phone. Understanding of trading platforms and system issues while keeping the customer satisfied with our software and support. On site customer support with clients as well as setting up our New York division office including hardware upgrades and working with staff to assure phone and internet usage. Show less



Cadent Financial Services LLC

• I.T.

  • Jan 2007 - Aug 2009

  Organized and led the move of the company's network during merger of the Chicago Mercantile Exchange and the Chicago Board of Trade in the allotted time of 6 months. Hands on with move of workstations, cables, server, and phone recording machines. Monitor and secure the company's network from viruses and spam creating a safe working environment. Create detailed daily reports from the companies Access and SQL databases for customers, simplifying inquiries into account… Show more Organized and led the move of the company's network during merger of the Chicago Mercantile Exchange and the Chicago Board of Trade in the allotted time of 6 months. Hands on with move of workstations, cables, server, and phone recording machines. Monitor and secure the company's network from viruses and spam creating a safe working environment. Create detailed daily reports from the companies Access and SQL databases for customers, simplifying inquiries into account information. Update and maintain office workstations and servers, as well as company software increasing speed and efficiency of 30 employees. Monitor multiple electronic trading systems maintaining the environment and giving tech support to customers expanding their trading performance.

• Desk Clerk

  • Jun 2005 - Dec 2006

  Increased performance in the office by learning nightly check out and cleaned up accounts causing less risk of problems and out trades for morning balancers. Answered phones and took orders from company's many clients in a high paced environment.



Refco Inc

• Trade Clerk

  • Aug 2001 - May 2004

  Performed tasks for company broker tracking trade information and making sure trades were processed efficiently. Performed tasks for company broker tracking trade information and making sure trades were processed efficiently.