Desktop Support Engineer

• Oct 2015 - Present

RESPONSIBILITIES: · Installing, configuring and maintaining desktop, laptops and peripherals such as printers. · Installing and configuring application and operating system software, configurations, and upgrades. · Troubleshooting and repairing hardware and resolving network connectivity issues. · Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades. · Working with hardware and software vendors to procure products and ensuring that new equipment is installed and ready to operate on schedule. · Creating user accounts and managing access control based on company policies. · Moving equipment, network drops, office furniture and office supplies as needed. Show less

Employee

• 2015 - 2016

IT Administrator

• May 2014 - Oct 2015

Responsibilities include: * Working in our support rotation at our office and manufacturing facility * Maintain and support our office infrastructure consisting of Windows/Linux servers and networking equipment * Help to grow and maintain our server environment hosting our e-commerce applications * Participate in our on-call after hours support rotation Responsibilities include: * Working in our support rotation at our office and manufacturing facility * Maintain and support our office infrastructure consisting of Windows/Linux servers and networking equipment * Help to grow and maintain our server environment hosting our e-commerce applications * Participate in our on-call after hours support rotation

Data Collections Analyst

• Jan 2012 - May 2014

Swing Shift

• Jan 2010 - Jan 2012

Live Meeting TIer II / Lync Frontline

• Jan 2008 - Jan 2010

Live Meeting Tier II / Lync Frontline Support, (2008 to 2011) Supported Millions of customers over the phone and via remote assistance. The only call center in the world for Lync with only 15 agents. Responsible for troubleshooting customer's machines, networks, determining the cause of the issue and resolving it. In the case of a Server side issue, we were responsible for documenting the issue and waking up the correct people to call in. Live Meeting Tier II / Lync Frontline Support, (2008 to 2011) Supported Millions of customers over the phone and via remote assistance. The only call center in the world for Lync with only 15 agents. Responsible for troubleshooting customer's machines, networks, determining the cause of the issue and resolving it. In the case of a Server side issue, we were responsible for documenting the issue and waking up the correct people to call in.

Lvl 1 Dial up Technician

• Jan 2005 - Jan 2008

Level 1 Dial up Technician, (2005-2008 ) Responsible for handling inbound calls and customer's in person with issues connecting to the service. Documenting and troubleshooting root cause and solution to the issue. Worked close with telephone companies and different ISP's Level 1 Dial up Technician, (2005-2008 ) Responsible for handling inbound calls and customer's in person with issues connecting to the service. Documenting and troubleshooting root cause and solution to the issue. Worked close with telephone companies and different ISP's

Mobile Technician

• Jan 2000 - Jan 2005

Received calls via NexTel and would travel to locations to assess issues, give quotes, and perform requested work. Received calls via NexTel and would travel to locations to assess issues, give quotes, and perform requested work.