Experience

Cybereason

• United States
• Computer and Network Security
• 700 & Above Employee

• Technical Consultant

  • Dec 2020 - Present



Everbridge

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer III

  • Apr 2020 - Dec 2020

• Technical Support Engineer

  • Aug 2018 - Apr 2020



Kronos Incorporated

• United States
• Software Development
• 700 & Above Employee

• Technical Support Engineer

  • Apr 2017 - Aug 2018

  Workforce Dimensions • Delivered complex high-quality telephone support on Kronos WFC/WFD software and hardware products for customers and Kronos implementation teams. • Demonstrated organizational, time-management and planning skills with a strong attention to detail needed. Developed excellent written, oral communication, listening and telephone skills • Handled extreme case load, while maintaining high customer survey results. • Worked with implantation consultants on newly acquired customers, troubleshooting their issues and reporting any defects for patch fixes. • Generate and submit software defect reports to Engineering for resolution, quality assurance and product testing. • Utilized tools such as Splunk and Dynatrace to pull data logs to document customer issues. • Received advanced training on product integrations, infrastructure, and entire Kronos Product suite Show less



Soccer Sphere Coach and Camp Leader

• Hooksett, NH

• Soccer Coach

  • Sep 2013 - Sep 2016

  Communicate positively with players to set expectations and regularly resolve conflicts and issues as they arise. Demonstrate ball and tactical skills and then provide coaching and feedback to players to increase their competencies. Design engaging training sessions to target specific skill development and increase their understanding of the game and proper playing techniques. Communicate positively with players to set expectations and regularly resolve conflicts and issues as they arise. Demonstrate ball and tactical skills and then provide coaching and feedback to players to increase their competencies. Design engaging training sessions to target specific skill development and increase their understanding of the game and proper playing techniques.



Northwestern Mutual

• United States
• Financial Services
• 700 & Above Employee

• Financial Representative Intern

  • Jun 2016 - Aug 2016

  Working with a wide range of resources to offer clients customized solutions that will aim to meet their individual financial needs, with the likes of world-class products and services such as life insurance, long term care, and disability income. Working with a wide range of resources to offer clients customized solutions that will aim to meet their individual financial needs, with the likes of world-class products and services such as life insurance, long term care, and disability income.



Coca-Cola Bottling Company of Northern New England (CCNNE)

• Londonderry, NH

• Utility Production Operator

  • Jun 2015 - Aug 2015

  Worked 40+ hours a week as a seasonal employee, in which I operated technical machinery independently and collaborated with other employees as team. Communicated effectively with co-workers to successfully produce quality products on schedule. Learned problem solving skills and practiced quick decision making when operating the machines. Gained principal knowledge of business practices and implementation in regards to production. Worked 40+ hours a week as a seasonal employee, in which I operated technical machinery independently and collaborated with other employees as team. Communicated effectively with co-workers to successfully produce quality products on schedule. Learned problem solving skills and practiced quick decision making when operating the machines. Gained principal knowledge of business practices and implementation in regards to production.