Manager

• Mar 2022 - Present

Facktor’s team-based consulting approach ensures targeted, goal-driven results while bringing innovation and integrated healthcare service delivery models to the forefront.Current interim roles:• Project Manager for a multi-million dollar federally funded grant at a 26 site Federally Qualified Health Center (FQHC).• Director of Behavioral Health and Social Services at a 24 site Federally Qualified Health Center (FQHC).Current responsibilities:• Providing operational support and behavioral health consulting subject matter expertise (SME).• Leading Value-based Care (VBC) initiatives, including preparing organizations for Alternative Payment Methods (APM) and building a well-defined strategy to successfully transition from a volume-based reimbursement model to a quality-based reimbursement model.• Analyzing underachieving behavioral health and social services programs and developing strategies to bring them to profitability.• Designing population health management strategies to maximize chosen quality metrics and overall patient health outcomes.• Developing data collection strategies and creating dashboards that are user friendly for both clinical staff and QI/IT teams.• Strengthening the integration of behavioral health and social services into routine medical care visits.• Leading analysis and development of clinical workflows.• Managing numerous high-level stakeholders across multiple disciplines, while leading cross-functional teams and facilitating workgroups.Past interim roles:• Integrated Behavioral Health Manager at a 24 site Federally Qualified Health Center (FQHC).

Senior Associate

• Mar 2020 - Mar 2022

Clinical Supervisor

• Jun 2018 - Mar 2020

• Supervised a 4-person team who provided clinical services to 105 supportive housing residents living with persistent/severe mental illness, HIV/AIDS, and a history of homelessness. • Oversaw the provision of person-centered, recovery-oriented and evidence-based interventions, including counseling, outreach, education, advocacy, and coordination of care with family and outside service providers. • Provided weekly supervision, support and clinical assessment skills training to staff • Utilized and created qualitative and quantitative reports to track individual and team performance and productivity • Exercised significant administrative and clinical decision-making responsibility, managed complex situations and assessed clients in crisis in a 24 hours/7days a week on-call capacity. • Established and maintained positive rapport with third parties (Police, EMS, Mobile Crisis Team, ACT teams, Adult Protective Services, Family, etc.). • Created and led the first Opioid Task Force at CUCS which addressed the opioid crisis through increasing awareness and education of staff and clients.

Psychotherapist

• Sep 2016 - Sep 2019

• Provided individual and couples therapy to LGBTQ and HIV+ populations, with a focus on sexual orientation, gender identity, substance use, and relationship issues. • Provided individual and couples therapy to LGBTQ and HIV+ populations, with a focus on sexual orientation, gender identity, substance use, and relationship issues.

Lead Social Worker

• Jun 2016 - Jun 2018

• Provided individual and group therapy on a weekly basis to 33 adult patients at a methadone clinic utilizing DBT, CBT, Solution-focused therapy, Motivational Interviewing and psychoeducation. • Created treatment plans for each patient every 3 months and reviewed with medical and psychiatric providers. • Met with medical director on a monthly basis and designed interventions that increased number of HIV+ patients treated and improved program engagement/medication adherence with existing HIV+ patients. • Created new patient scheduling system and therapy group structure which led to increased patient attendance.

Behavioral Health Specialist, Intern

• Sep 2015 - May 2016

• Provided therapy to individuals and couples within the Infectious Diseases and General Behavioral Health clinics. • Conducted initial assessments, created treatment plans and completed progress notes for each session. • Assessed patient safety in crisis situations and determined appropriate interventions. • Facilitated weekly support group for young adults living with HIV/AIDS. • Collaborated with patients’ treatment team including medical doctor, psychiatrist and medical case manager. • Completed evaluation focused on group therapy program and provided recommendations based on findings.

Medical Case Manager, Intern

• Sep 2014 - May 2015

• Provided therapy to LGBTQ and HIV+ patients and created treatment plans and progress notes for each session. • Facilitated weekly recovery skills group for patients managing substance use. • Completed HDAP applications, Ryan White assessments, and Individual Service Plans (ISPs). • Provided resources and referrals to local social service agencies, depending on the needs of the patients. • Provided therapy to LGBTQ and HIV+ patients and created treatment plans and progress notes for each session. • Facilitated weekly recovery skills group for patients managing substance use. • Completed HDAP applications, Ryan White assessments, and Individual Service Plans (ISPs). • Provided resources and referrals to local social service agencies, depending on the needs of the patients.

Health Education Specialist

• Apr 2013 - Aug 2014

• Participated in community engagement and outreach to connect newly diagnosed and out of care patients to primary care settings through establishment of relationships with physicians and STI testing sites. • Assisted in coordination and presentation of materials and presenters at HIV and ACA education trainings for Medical Care Coordination teams and other medical providers. • Produced original content and edited prior content for organization website and publications. • Developed screener that doubled amount of patient referrals to programs (dental, food pantry, case management). • Provided clinical services, initial assessments, and follow-ups after 30, 60, and 90 days for a caseload of 20 patients.

Administrative Assistant/Sales Associate

• Feb 2012 - Mar 2013

• Met with clients and prepared contracts for staging • Managed sales team calendar (3 members) and helped to obtain contract and payments from clients • Worked with the Marketing team to research brokerages in California, Florida, New York, and Connecticut • Trained and assisted in the transition of new employees • Answered phone calls and assisted clients and designers to facilitate smooth operation of tasks and open communication in the office • Met with clients and prepared contracts for staging • Managed sales team calendar (3 members) and helped to obtain contract and payments from clients • Worked with the Marketing team to research brokerages in California, Florida, New York, and Connecticut • Trained and assisted in the transition of new employees • Answered phone calls and assisted clients and designers to facilitate smooth operation of tasks and open communication in the office

Intern

• Aug 2011 - Dec 2011

• Researched drug treatment centers around Los Angeles County and worked with their directors to set up meetings to discuss the creation of drug addiction support groups in 17 public schools. • Researched drug treatment centers around Los Angeles County and worked with their directors to set up meetings to discuss the creation of drug addiction support groups in 17 public schools.

Research Assistant for Dr. Carol Prescott

• May 2011 - Dec 2011

• Observed group therapy sessions and the day-to-day functions of a harm-reduction drug treatment program catered towards a homeless population. • Input and analyzed patient data. • Compiled literature reviews. • Observed group therapy sessions and the day-to-day functions of a harm-reduction drug treatment program catered towards a homeless population. • Input and analyzed patient data. • Compiled literature reviews.

Special Projects Coordinator

• Aug 2010 - Dec 2011

• Interviewed and helped to select new office hires, as well as potential Alternative Spring Break (ASB) trip participants• Created and implemented fundraising events• Answered phone calls and requests for information about the volunteer center and ASB trips• Assisted student coordinators in their creation and planning of ASB trips• Completed administrative tasks in order to facilitate daily operations

Project Site Coordinator

• Aug 2009 - Dec 2011

• Led groups of 10 to 20 volunteers at various work sites during monthly USC service days

Research Assistant for Dr. Brian Baucom

• Jan 2010 - Dec 2010

•Coded videos of subjects for a research project detailing parent/child interaction

Alternative Spring Break Trip Coordinator

• Aug 2009 - Jun 2010

•Interviewed and selected trip participants and team leaders•Made contact with supervisors at various work sites around the Baltimore area and set up service projects for the week•Planned and budgeted a week long itinerary for 20 participants, including food, lodging, and leisure time activities•Addressed unplanned and unexpected situations professionally

Research Assistant for Dr. Steven Sussman

• Jun 2010 - Dec 2010

• Provided research and analytical support to board members by identifying successful underlying mechanisms of the program, which impacted future study procedures. • Processed, packaged, and disseminated materials to schools worldwide. • Provided research and analytical support to board members by identifying successful underlying mechanisms of the program, which impacted future study procedures. • Processed, packaged, and disseminated materials to schools worldwide.

Camp Counselor

• Jun 2010 - Aug 2010

• Independently led groups of youths ages 4-12 in team building and outdoor activities including hiking, group games, and cookouts • Independently led groups of youths ages 4-12 in team building and outdoor activities including hiking, group games, and cookouts

Teaching Assistant

• Jan 2009 - May 2009

• Mentored and assisted in teaching Math and English to 3rd graders at a local elementary school • Mentored and assisted in teaching Math and English to 3rd graders at a local elementary school

Sports Coach and Mentor

• Oct 2008 - Dec 2008

• Organized daily practices to teach the basics of volleyball to children ages 6 to 12 • Organized daily practices to teach the basics of volleyball to children ages 6 to 12