Experience

SAFARI Montage

• E-Learning Providers
• 1 - 100 Employee

• Level 1 Technical Support Representative

  • Nov 2018 - Present

  An in-depth phone support position supporting the SAFARI Montage e-learning platform. An in-depth phone support position supporting the SAFARI Montage e-learning platform.



Meijer

• United States
• Retail
• 700 & Above Employee

• Systems Monitor

  • Jun 2016 - Aug 2018

  Though my position began as a cashier, I quickly showed aptitude for technical and mechanical skills that saw me better utilized as a "Systems Monitor." This job title is most closely related to Helpdesk Technician, as I spent my days maintaining and troubleshooting computers and other IT equipment throughout the store, as well as maintaining price integrity through regular auditing and creating replacement signage. Though my position began as a cashier, I quickly showed aptitude for technical and mechanical skills that saw me better utilized as a "Systems Monitor." This job title is most closely related to Helpdesk Technician, as I spent my days maintaining and troubleshooting computers and other IT equipment throughout the store, as well as maintaining price integrity through regular auditing and creating replacement signage.



Water Street Coffee

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Barista

  • Oct 2014 - Dec 2015

  Responsible for making drinks, taking and cashing customer orders, daily cleaning and maintenance tasks, and knowing a great deal about various types of coffee and brewing methods. Responsible for making drinks, taking and cashing customer orders, daily cleaning and maintenance tasks, and knowing a great deal about various types of coffee and brewing methods.



W.E. Upjohn Institute for Employment Research

• United States
• Research Services
• 1 - 100 Employee

• Research Intern

  • Jul 2015 - Sep 2015

  This internship focused on gathering spending data from the fifty U.S. states and District of Colombia on incumbent worker training programs. Key skills involved performing web research and drilling down based upon what I found, including cold calls to state agencies for clarification if the information I needed could not be found on the public-facing websites. I then organized the data gathered into an Excel spreadsheet, with records correlating to states and fields detailing what type of program the spending occurred on. Show less



Insomnia Cookies

• United States
• Restaurants
• 700 & Above Employee

• Assistant manager

  • Jan 2013 - Oct 2014

  Handling customer orders, baking product, handling and transporting cash deposits, completing end of shift/end of day reports, handling product and supply invoices, ordering non-COGS related goods, and light maintenance tasks. Handling customer orders, baking product, handling and transporting cash deposits, completing end of shift/end of day reports, handling product and supply invoices, ordering non-COGS related goods, and light maintenance tasks.



Western Michigan University

• United States
• Higher Education
• 700 & Above Employee

• Help Desk

  • Aug 2008 - Dec 2012

  Troubleshooting and repairing a wide variety of computer malfunctions including but not limited to virus removal, data recovery, performance tuning, and software installation. I was also responsible for monitoring classroom technology needs and supporting professors in their use of the university's technology resources. Troubleshooting and repairing a wide variety of computer malfunctions including but not limited to virus removal, data recovery, performance tuning, and software installation. I was also responsible for monitoring classroom technology needs and supporting professors in their use of the university's technology resources.