Experience

Intercom

• United States
• Software Development
• 700 & Above Employee

• Customer Service Specialist

  • Jan 2021 - Present



eBay

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Advisor

  • May 2017 - Feb 2019

  Provided a high level of support to buyers and sellers and specialized in escalations. Investigated claims raised by buyers/sellers to best resolve issues to the satisfaction of all parties and in compliance with UK distance trading law. Pitched promotional offers on subscriptions to sellers. Educated users in line with eBay policies to ensure their success. Ensured protocol procedures were in place and reviewed policy changes. Met and often exceeded all KPI’s (Key Performance Indicators) on a weekly basis, received teammate of the month on multiple occasions for my KPI achievements. Provided regular feedback on Bot performance in order to improve functionality. Show less



Holland & Barrett

• United Kingdom
• Wellness and Fitness Services
• 700 & Above Employee

• Assistant Manager

  • Feb 2016 - Apr 2017

  Was quickly promoted from Sales Assistant to Assistant Manager a few weeks in. Completed courses to form a strong knowledge of all health items sold in store in order to provide the best advice to customers. Held responsibilities over stock control, merchandising and deliveries. Supervised staff to ensure they provided the highest level of support to customers. Helped to organize staff scheduling and conducted interviews for new positions. Was the keyholder, responsibility for opening and closing the store in Stephens Green. Show less



The Yankee Candle Company, Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2016 - Jan 2017

  Ensured sales KPI's were met. Maintained sanitary conditions of store. Assisted with closure of store. Created long term customer relationships in order to maintain retentive sales. Assisted with deliveries and shop layout. Maintained email inbox and assisted with cashing out at the end of the day. Ensured sales KPI's were met. Maintained sanitary conditions of store. Assisted with closure of store. Created long term customer relationships in order to maintain retentive sales. Assisted with deliveries and shop layout. Maintained email inbox and assisted with cashing out at the end of the day.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2015 - Mar 2016

  Front of house customer representative. Front of house customer representative.