Salesforce Administrator

• Sep 2023 - Present

Salesforce Administrator

• Mar 2023 - Present

Reporting Specialist II

• Aug 2020 - Mar 2023

Reporting Specialist

• Oct 2019 - Aug 2020

Analyst II

• Jul 2011 - Sep 2019

• First level supervisor for team of 11 analysts• Assists team lead with interviewing and all other matters related to the hiring process of new team members.• Creates and maintains excel spreadsheets, modifies and runs SQL queries of large databases, and designs performance metrics to measure both quantitative and qualitative data.• Supervises training and coaching of analysts. • Performs quality control audits • Ensures compliance with laws and regulations in financial services field. • Resolves escalated calls and drives customer satisfaction. Show less

Business Owner

• Aug 2015 - Present

Premium quality sausage maker Premium quality sausage maker

Market and Social Media Manager

• Mar 2019 - Aug 2019

Market Representative

• Nov 2015 - Oct 2016

Represent Round Rock Honey and their products at local farmers markets in Austin and the surrounding areas. Represent Round Rock Honey and their products at local farmers markets in Austin and the surrounding areas.

Rehabilitation Specialist

• Apr 2014 - Dec 2014

• Effectively analyzed and managed work lists so that broken and exempt accounts are reconciled and incomplete documentation is completed.• Maintained strong current knowledge of federal and state laws and regulations including; the Fair Credit Reporting Act, Fair Debt Collections Practices Act, FFELP Federal Regulations, IRS 1098E guidelines, and administrative garnishment laws.• Conducted training of new and transferred team members.• Approved release of Title IV reinstatements, liens on Income Tax, and funds granted by the State of Texas. • Adapted to an ever changing industry, prioritized and handled multiple tasks within prescribed timeframes while meeting performance standards. Show less

Default Recovery Specialist

• Jul 2011 - Apr 2014

• Provided excellent customer service while conducting negatively perceived actions including wage garnishment, treasury offset, and professional license suspension.• Reviewed and analyzed borrower financial information to determine ability to pay and eligibility for garnishment. • Supplied detailed information pertaining to collections and collection programs such as rehabilitation and consolidation in accordance with FDCPA laws, state privacy laws, and FFELP regulations.• Negotiated various repayment options and their stipulations including initial payment, terms of repayment, benefits received from program, and life of the loan. Show less

Store Manager

• Jun 2010 - Jul 2011

• Exceed all sales goals in various categories • Interact with customers to identify sales opportunities • Assisting customers with all of their wireless needs, including activations, billing questions, applications, rate plan reviews, and more. • Manage inventory levels. • Communicate promotions to customers and employees. • Hire, train, coach and develop employees to become wireless experts. • Attend all required meetings; complete all required trainings timely. • Schedule staffing to meet the needs of the business and customers. Show less