Experience

Core Digital Media

• United States
• Software Development
• 100 - 200 Employee

• Associate Data Engineer

  • Sep 2023 - 4 months

  United States

• Senior Sales Operations Representative

  • Jul 2022 - Sep 2023

  Playa Vista, CA Optimized efficiency of data cleaning and manual uploading of 15 sites’ marketing costs saving an hour of work daily Integrated Power Automate, Microsoft Forms, Lists and JIRA to generate standardized and consistently formatted requests Discovered new process for mass uploads of data into affiliate tracking portal saving over 20 hours a week of work Collaborated on tech stack modernization efforts providing support in lead delivery and pixel functionality Supported… Show more Optimized efficiency of data cleaning and manual uploading of 15 sites’ marketing costs saving an hour of work daily Integrated Power Automate, Microsoft Forms, Lists and JIRA to generate standardized and consistently formatted requests Discovered new process for mass uploads of data into affiliate tracking portal saving over 20 hours a week of work Collaborated on tech stack modernization efforts providing support in lead delivery and pixel functionality Supported ad placement and tracking by troubleshooting pixel placement, testing and firing Created team’s SharePoint site to be used as an educational portal for new team members as well as other departments looking for assistance with frequent issues and tasks Aided in the new client onboard process from gathering CRM documentation, coordinating template development work through testing and launching lead delivery as well as post launch tracking for complications that may arise

• Sales Operations Representative

  • Jan 2020 - Jul 2022

  Playa Vista, CA Troubleshoot and optimize lead delivery, sales onboarding processes of new partners and marketing advertisement implementations. Utilize multiple platforms to extract, transform, and load data for internal stakeholders. Partner with Campaign Managers to coordinate campaign launches, support tracking implementation with pixel placement, and verify traffic. Create documentation and standard operating procedures for use by internal shareholders across Marketing, Sales and… Show more Troubleshoot and optimize lead delivery, sales onboarding processes of new partners and marketing advertisement implementations. Utilize multiple platforms to extract, transform, and load data for internal stakeholders. Partner with Campaign Managers to coordinate campaign launches, support tracking implementation with pixel placement, and verify traffic. Create documentation and standard operating procedures for use by internal shareholders across Marketing, Sales and Affiliate teams. Assist with compliance of the Telephone Consumer Protection Act (TCPA) and fulfillment of all consumer data requests. Collaborate with Product and Agile teams to execute modernization of the tech stack, investigate problems that arise and ensure optimal consumer and client experience. Technology Platform Experience: -Google Ads -Google Campaign Manager -Google Tag Manager -Display & Video 360 -Snapchat Ads -TikTok Ads -Nanigans -Facebook Ads -Optizmo -Drips -Microsoft Teams -Microsoft SharePoint -Microsoft Office -MicroStrategy/EDW -GitLab -Snowflake -Revjet -Cake



USC Athletics

• United States
• Spectator Sports
• 100 - 200 Employee

• Galen Center Assistant Manager

  • May 2016 - Jan 2020

  Galen Center Facilitated the booking of events, scheduling and coordinating of sports schedules and outside rentals as well as served as the point of contact between different clients. Interacted with the various sport administrations housed in the Galen Center and responded to any needs they may have had on a daily basis. Supervised all game management responsibilities for men's and women's volleyball as well as women's basketball and coordinated practice spaces to ensure the balance of our… Show more Facilitated the booking of events, scheduling and coordinating of sports schedules and outside rentals as well as served as the point of contact between different clients. Interacted with the various sport administrations housed in the Galen Center and responded to any needs they may have had on a daily basis. Supervised all game management responsibilities for men's and women's volleyball as well as women's basketball and coordinated practice spaces to ensure the balance of our outside events schedule so it did not conflict with our team's schedules. Additional events managed include the Collegiate Women's Sports Awards, USC Commencement for Marshall Undergraduate and Graduate ceremonies, Viterbi Graduate cermony, Athletics cermony and the Keck MPH, MS, Ph.D., MD ceremonies, Tony Robbins Unleash the Power Within, LAPD Cadet graduation, SOCAL Life, Swim with Mike Awards as well as numerous banquets, awards shows, educational lectures and panels. Show less



USC Auxiliary Services

• United States
• Higher Education
• 100 - 200 Employee

• Operations Assistant

  • Apr 2015 - May 2016

  Los Angeles Memorial Coliseum and Sports Arena Reallocated resources necessary for events from concerts, filmings, and sporting events to private events, recruiting dinners and meetings. Events ranged from USC football games, Bruce Springsteen concerts, FYF music festival, Special Olympics opening and closing ceremonies, Air N Style, Legends Football League, Bernie Sanders rally, Radio Guadelupe, El Sambrador, Camp Flognaw, Sony's E3 Media display, the Dot Party and many more ranging in size from a few hundred to over 75,000.… Show more Reallocated resources necessary for events from concerts, filmings, and sporting events to private events, recruiting dinners and meetings. Events ranged from USC football games, Bruce Springsteen concerts, FYF music festival, Special Olympics opening and closing ceremonies, Air N Style, Legends Football League, Bernie Sanders rally, Radio Guadelupe, El Sambrador, Camp Flognaw, Sony's E3 Media display, the Dot Party and many more ranging in size from a few hundred to over 75,000. Served as a site representative for filmings and event load-ins and load-outs. Maintained confidentiality for highly private events and set ups. Ensured facility was secured and inventory was accounted for at the end of the night. Assisted the various trades departments and executive administrators on a daily basis. Completed projects from painting, seat repairs, and inventory labelling to ADA chair installation, fence building and staff relocation. Additional facility maintenance projects are completed as prioritized on daily task list and recorded for accountability purposes. Operated Operations Command Center ISS 24/7 Incident Management Systems for large scale events. Communicated event needs from event and game management to operations teams for quick and efficient response times to any issues that may arise. Maintained a professional and vast knowledge of facility and each event to ensure prompt and accurate information is provided over the radio. Completed event reports and contributed to dirt sheets both during and after events. Allocated hours based on tasks completed throughout the day to ensure proper billing for each event. Show less



Acura Grand Prix of Long Beach

• United States
• Spectator Sports
• 1 - 100 Employee

• Hospitality Sales Coordinator

  • Jan 2015 - Apr 2015

  Long Beach Scheduled an initial 10 show car appearances and added an additional 2 upon request for the Formula E show car that received over 50,000 impressions. Managed overall show car promotions budget as well as each individual appearance. Staffed and operated each show car appearance. Created PowerPoint presentation of appearances to demonstrate success of show car promotions schedule. Sold hospitality suites and clubs for the 41st Toyota Grand Prix of Long Beach. Logged and coordinated the… Show more Scheduled an initial 10 show car appearances and added an additional 2 upon request for the Formula E show car that received over 50,000 impressions. Managed overall show car promotions budget as well as each individual appearance. Staffed and operated each show car appearance. Created PowerPoint presentation of appearances to demonstrate success of show car promotions schedule. Sold hospitality suites and clubs for the 41st Toyota Grand Prix of Long Beach. Logged and coordinated the shipping of hospitality orders. Managed payments of client purchases for suite packages and club tickets as well as ensured proper inventory for each suite and club. Interfaced with clients to build relationships and improve client retention for future races. Provided tours of other clubs and suites during race days to provide clients with knowledge of their other options for future races. Supervised hospitality areas during race week. Put together volunteer box to be taken to each operated area for race day so each area was able to check passes, distribute wristbands, provide information to client questions and ensure a favorable experience for both clients and volunteers alike. Show less



LA Clippers

• United States
• Spectator Sports
• 300 - 400 Employee

• Fan Relations Gameday Staff

  • Oct 2014 - Apr 2015

  Staples Center Los Angeles California Served as the first point of contact for Season Ticket Holders (VIP's). Provided information and support for client services and accounts. Assisted in registering VIP's for game experiences and guiding them through the process of accessing their accounts online. Operated VIP's game experiences from Autograph Alley, Photo Tunnel, High 5 Kids, VIP of the Game, Game Ball Presenter and All Star voting. Ran VIP's through the whole process from registering, getting selected and where to… Show more Served as the first point of contact for Season Ticket Holders (VIP's). Provided information and support for client services and accounts. Assisted in registering VIP's for game experiences and guiding them through the process of accessing their accounts online. Operated VIP's game experiences from Autograph Alley, Photo Tunnel, High 5 Kids, VIP of the Game, Game Ball Presenter and All Star voting. Ran VIP's through the whole process from registering, getting selected and where to meet for specific experiences to escorting them to the experience area itself and interacting with them through the experience to ensure their positive experience and supporting them through its conclusion to ensure they are able to enjoy the game itself. Learned the ARCHTICS system for ticketing to access VIP accounts for informational purposes as well as renewing season ticket packages. Provided VIP's with information like how many points their account had, how many tickets they had exchanged and any changes to contact information and rewards earned. Promoted future games and events on the Clippers schedule. Operated fan viewing parties, the court-side client barbecue and All-Star voting. Remained knowledgeable about all promotions organization wide and directed fans towards where they needed to be for other events not directly operated by Fan Relations. Organized the set up and break down of Fan Central area. Decorated Fan Central table with promotional materials, marketing and ticketing information as well as raffle sign up and items to be raffled off. Learned the process for utilizing Surface tablets and logging in to proper systems for access to ARCHTICS. Displayed and hooked up televisions to game feed behind Fan Central table. Promoted future games and events upcoming on the Clippers schedule. Set up, organized and broke down Fan Central. Show less



City of La Palma

• United States
• Government Administration
• 1 - 100 Employee

• Senior Recreation Leader

  • May 2011 - Apr 2015

  La Palma, CA Supervised park facilities during all hours. Maintained indoor and outdoor facilities from cleaning rooms and setting up tables to picking up trash in the park and relocating park benches. Operated set up and tear down of classes and permits on park properties. Utilized CLASS 7.0 to register patrons for classes, access patron account information, insert new patron information, book park facilities, manage patron payments, set up payment timelines and provide information regarding… Show more Supervised park facilities during all hours. Maintained indoor and outdoor facilities from cleaning rooms and setting up tables to picking up trash in the park and relocating park benches. Operated set up and tear down of classes and permits on park properties. Utilized CLASS 7.0 to register patrons for classes, access patron account information, insert new patron information, book park facilities, manage patron payments, set up payment timelines and provide information regarding upcoming classes. Served as lead for softball field maintenance. Trained staff on proper field maintenance techniques and equipment care. Demonstrated proper protocol for handling field issues and daily preparation. Organized equipment shed and repaired equipment for extended use. Notified administration when supplies were low and in need of new orders. Supervised drop-in after school programs for elementary school aged kids and teens. Planned activities and lead up to 4 other recreation leaders at Los Coyotes and G.B. Miller elementary schools for up to 100 children. Selected as 1 of 6 recreation leaders to be Daycamp counselor for two years in a row. Planned, budgeted and executed a full week of activities, crafts and an excursion. Interacted with parents of children in the program to communicate issues or express positive experiences with children and keep them up to date with Daycamp occurences and upcoming events. Operated city special events from parades and summer concerts to a 5/10k Run/Walk and Memorial Day services. Worked as part of a team to get all tasks completed and ensure event ran on schedule. Resolved issues and represented city for patrons in attendance of all special events. Show less



AVP Pro Beach Volleyball

• United States
• Spectator Sports
• 1 - 100 Employee

• Volunteer Coordinator

  • Mar 2014 - Sep 2014

  Costa Mesa, CA Created outreach database of potential volunteer groups. Researched volleyball clubs, high schools and colleges as well as businesses in the area of the 7 tour locations. Input contact information for each of the groups identified through research and organized data. Created volunteeer promotional material to be distributed to various groups for each of the 7 tour locations. Monitored volunteer registration numbers with a goal of 100 registrations for each of the 7 tour locations.… Show more Created outreach database of potential volunteer groups. Researched volleyball clubs, high schools and colleges as well as businesses in the area of the 7 tour locations. Input contact information for each of the groups identified through research and organized data. Created volunteeer promotional material to be distributed to various groups for each of the 7 tour locations. Monitored volunteer registration numbers with a goal of 100 registrations for each of the 7 tour locations. Achieved 100 registrations for 6 of 7 locations with the last location receiving 95. Contacted potential volunteer groups and distributed volunteer promotional materials. Coordinated with IMG staff working with AVP to manage volunteer schedule and ensure adequate number of volunteers were scheduled to staff each tour date. Served as Run of Show assistant, organizing and running on court promotions. Worked with sponsors for promotions between games and managed give aways. Interacted with attendees of the tournaments to get them involved in the on-court promotions and ensure a positive experience with the sponsor of the promotion. Show less



City of Cypress

• Recreation II

  • Jan 2013 - Aug 2014

  Cypress Supervised facility during day to day class routines and permits. Monitored class set ups and permit requirements. Maintained facility cleanliness and making note of any issues that come up. Operated special events building registration areas, ingress and egress changes as well as individual vendor booths. Supervised Concerts on the Green with over 500 attendees. Served as point of contact for patrons after full-time staff hours are over. Ensured facility is cleaned, secured… Show more Supervised facility during day to day class routines and permits. Monitored class set ups and permit requirements. Maintained facility cleanliness and making note of any issues that come up. Operated special events building registration areas, ingress and egress changes as well as individual vendor booths. Supervised Concerts on the Green with over 500 attendees. Served as point of contact for patrons after full-time staff hours are over. Ensured facility is cleaned, secured and alarm is set at the end of the night. Wrote up notes at the end of each shift of completed tasks and any issues that arose. Show less



California State University, Long Beach

• United States
• Higher Education
• 700 & Above Employee

• Game Day Marketing Intern

  • Mar 2014 - Jun 2014

  Long Beach, CA Provided support for marketing promotions during game day events. Looked for and enlisted participants for promotions held during breaks at games. Went on the field or court to host promotions. Handed out prizes and other materials to market future special events and giveaways. Served as attendant at the marketing tent handing out schedules and fliers while also selling lineups and programs. Interacted with students to register sorority and fraternity attendees for Greek… Show more Provided support for marketing promotions during game day events. Looked for and enlisted participants for promotions held during breaks at games. Went on the field or court to host promotions. Handed out prizes and other materials to market future special events and giveaways. Served as attendant at the marketing tent handing out schedules and fliers while also selling lineups and programs. Interacted with students to register sorority and fraternity attendees for Greek Competition. Assisted in the brainstorming of future promotions and themes. Show less



Associated Students, Inc. at California State University Long Beach

• United States
• Higher Education
• 100 - 200 Employee

• ASI Intramural League Supervisor

  • Sep 2010 - Dec 2012

  Student Recreation and Wellness Center Set up recreation league tables and chairs for officials and scorekeepers as well as provided necessary equipment and playing surface. Recorded game scores and referee attendance to be put into the system for scheduling and standings. Maintained inventory at equipment checkout and monitored the condition of courts, equipment, and towel checkout. Operated industrial sized washer and dryer to ensure towel inventory did not run low and continued to function through entirety of… Show more Set up recreation league tables and chairs for officials and scorekeepers as well as provided necessary equipment and playing surface. Recorded game scores and referee attendance to be put into the system for scheduling and standings. Maintained inventory at equipment checkout and monitored the condition of courts, equipment, and towel checkout. Operated industrial sized washer and dryer to ensure towel inventory did not run low and continued to function through entirety of shift. Registered students for intramural leagues, scholarship competition and various competitions hosted by the intramural department including 3-point contest, inclusive recreation awareness day and poolside movie night. Show less



Knott's Berry Farm

• United States
• Entertainment Providers
• 1 - 100 Employee

• Guest Services

  • Sep 2009 - Jan 2011

  Buena Park, CA Served as first point of contact for customers. Greeted customers and provided them with any necessary information about the park. Ensured efficient and facilitated quick entry into park. Checked each customer's ticket or pass to ensure no illegal entrance was allowed. Operated ticketing system to sell tickets and season passes to customers. Handled in excess of $5,000 on a daily basis with much more on Halloween Haunt nights and special events. Balanced out till at end of each… Show more Served as first point of contact for customers. Greeted customers and provided them with any necessary information about the park. Ensured efficient and facilitated quick entry into park. Checked each customer's ticket or pass to ensure no illegal entrance was allowed. Operated ticketing system to sell tickets and season passes to customers. Handled in excess of $5,000 on a daily basis with much more on Halloween Haunt nights and special events. Balanced out till at end of each shift to ensure number of tickets sold along with coupons matched up with printed report. Assisted in Guest Relations to take season pass pictures, update season pass holder information and respond to concerns over park experience, ticketing disputes and lost and found claims. Show less