Experience

BCG Management

• United States
• Recreational Facilities
• 200 - 300 Employee

• General Manager

  • Mar 2012 - Present

  One of 4 courses owned by Prince William County, this 18 hole facility lies in a country setting in Northern Virginia. Prince William averages nearly 43,000 rounds annually consisting of over 2,000 outing rounds and 2,000 league rounds. This facility is recognized as the most profitable of the 4 owned by the county featuring 18 holes, a 20 stall driving range, an outdoor banquet area with seating for 150, and small café.I am responsible for overseeing and providing direction in all aspects of management of the golf facility, including golf operations, course maintenance, customer service, sales and marketing, food and beverage, accounting/budgeting and human resources.



Orchard Valley Golf Course

• Head Golf Professional

  • Mar 2010 - Mar 2012

  One of Chicagoland's best public courses, this 18 hole facility consistently ranks in the top 10 “Best Courses Near You” by Golf Magazine. Orchard Valley averages nearly 40,000 rounds annually consisting of over 4,000 outing rounds and 2,500 league rounds.My Responsibilities included:Planning, promoting and directing all golf activities on a daily basis.Maintaining an attractive and orderly appearance in the golf shopProviding golf lessons to facility patronsInterpreting and imposing club policies, rules and regulationsHiring, training, and supervising golf shop staff and outside services staffConducting staff meetings with pro shop staff and outside service staff to ensure facility goals, objectives and standards are being metCreatiing annual budget plan for golf operationsManaging inventory of merchandise in the pro shop and the outside service equipmentDirecting and promoting golf operation safety program



Whisper Creek Golf Course

• Assistant Golf Professional

  • Mar 2009 - Mar 2010

  A Billy Casper/Greg Nash designed 18-hole upscale facility located in a 10,000 resident Del Webb facility outside Chicago, Illinois. Whisper Creek averages 36,000 rounds annually consisting of over 4,500 outing rounds and over 6,000 league rounds.Maintained professional appearanceMy Responsibilities included:Supervising pro shop staff and outside services staffTraining new pro shop staff and outside services staffMonitoring guest experience and take appropriate action to assure the best customer serviceCoordinating and administering the daily work schedule of the pro shop staffOrdering merchandise for sale in the pro shop in conjunction with the Head Golf ProfessionalProcessing customer reservations for guests of the golf courseAssisting in coordinating of individual, group, and tournament play as directed by the Head Golf ProfessionalProducing daily reports related to rounds, sales, etc. for managementWorking closely with Marshall and Starter to monitor all aspects of play including starting, monitoring pace of play, safety on the course and golf course markingsAssisting in reconciliation of cash and accounts receivable charges to daily register at the closing of the day



The Oak Club of Genoa

• Assistant Golf Professional

  • Mar 2000 - Mar 2009

  The Oak Club of Genoa is a challenging Charles Maddox design, opened in 1971. The Oak Club is an 18 hole layout that features rolling topography, strategically placed hazards, and the Kishwaukee River winding through the course. The course plays as long as 7121 yards from the tips and has hosted numerous USGA and CDGA Qualifiers.For close to 9 years, while in school and during summers, worked both part time and full time at this golf and banquet facility learning golf operations and the industry from ground zero. It was key to my passion for the game and the businessMy Resposibilities included:Assisting with the creation of a business website to gain public recognition via the internet.Managing staff, hired and trained golf and F&B staffAssisting GM to create online ads, publications, specials, brochures, and sponsorships to create additional revenueHeading many golf events which included various tasks such as managing time, communicating effectively, supervising employees, and adjusting to adverse situations Coordinating numerous golf leagues with over 40 players each Workeding with colleagues to review past marketing strategies and then implement efficient marketing strategies and to gain new customers and retain current customers Conducting successful golf related presentations to hundreds of people throughout the community. Bartending for golf outings and banquet functions