Experience

211 San Diego

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Military/Veteran Peer Support Specialist II

  • Jan 2012 - Present

  • Provides necessary information, problem assessment, referral and follow up, appropriate to caller’s needs. • Assists callers in selecting appropriate resources and when necessary, contacts resources to facilitate service delivery. • Promotes community services to callers when appropriate to encourage use of eligible services. • Utilizes professionalism in working with community resources. • Maintains accurate records of services requested and provided, utilizing on-line database system and MS office products. • Assist in the on-going maintenance of resource information utilized in the Phone Center. • Assists with Phone Center special projects and programs. • Provides training, guidance and support to new staff, volunteers and interns • Other duties as assigned



San Diego County Veterans Service Office

• Student worker

  • Mar 2010 - Oct 2011

  • Assist VA beneficiaries, (veterans, eligible dependents, reservists, service members), with any VA issue or VA claim. • Assist with veterans who may have questions on federal, state, and local benefits and to distribute VA pamphlets or other information about VA programs to VA beneficiaries. • Assist with the processing, inquiries and distribution of the California College Fee Waiver Program. • Assist with the County Medi-Cal program for identifying eligible VA beneficiaries who may be entitled to VA benefits. • Answering phone calls pertaining to VA issues. • Assist in the scheduling of veterans for the veteran service officers. • Made phone calls to the Department of Veteran Affairs Regional Office for verifying veteran's information federal, state and local benefits.



The Mission Continues

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Fellow

  • Mar 2011 - Sep 2011

  • Strategically plan, coordinate and collaborate veteran resource events through the San Diego Veterans Coalition and their partners to better the unemployment rate within the veteran community. • Involved in vendor selection, site negotiation, onsite management and program implementation. • Monitored the activities of events to ensure compliance with applicable regulations. • Assisted and referred veterans with PTSD and other mental health issues in providing them with resource information and benefits that they were unaware of. • Responsible for giving small presentations and introductions of the vendors participating in the events.