Customer Success Manager

• Jul 2022 - Present

It is my responsibility to understand the needs and priorities of the customer and how our solutions drive value. I am responsible for building and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I assist other CSMs and teams as needed, providing expertise, mentoring, and guidance. I work alongside… Show more It is my responsibility to understand the needs and priorities of the customer and how our solutions drive value. I am responsible for building and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I assist other CSMs and teams as needed, providing expertise, mentoring, and guidance. I work alongside Marketing for g2 reviews and other initiatives and work alongside Sales for any up-sell opportunities. I am also responsible for executing Customer Onboarding and Integration and performing Data Analysis for internal A/B tests Show less It is my responsibility to understand the needs and priorities of the customer and how our solutions drive value. I am responsible for building and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I assist other CSMs and teams as needed, providing expertise, mentoring, and guidance. I work alongside… Show more It is my responsibility to understand the needs and priorities of the customer and how our solutions drive value. I am responsible for building and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I assist other CSMs and teams as needed, providing expertise, mentoring, and guidance. I work alongside Marketing for g2 reviews and other initiatives and work alongside Sales for any up-sell opportunities. I am also responsible for executing Customer Onboarding and Integration and performing Data Analysis for internal A/B tests Show less

Customer Success Manager

• Apr 2021 - Jul 2022

My role was to understand the needs and priorities of the customer and how our solutions drive value. I was able to build and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I would also develop and execute jointly agreed success plans with each customer. It was my responsibility to handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I would… Show more My role was to understand the needs and priorities of the customer and how our solutions drive value. I was able to build and maintain strong relationships with c-suite executives, senior directors, and other key stakeholders. I would also develop and execute jointly agreed success plans with each customer. It was my responsibility to handle professionally each situation with external parties, turning even negative situations into a positive for the company and the customer. I would assist other CSMs and teams as needed, providing expertise, mentoring, and guidance, and also train new hire CSMs.

Customer Support

• Jan 2020 - Apr 2021

I worked primarily in the Research Point and Raiser’s Edge Databases. My role was to resolve client issues in a timely manner on the phone, chat, or email. I would collaborate with team members to resolve issues when needed, and communicate clearly and timely with clients.

6th grade Science Teacher

• Dec 2017 - Jan 2020

Certified Personal Trainer/ Fitness Director

• Aug 2015 - Sep 2017

I work one on one or with groups of people in a personal training setting. I discuss the clients goals and wants and design a workout and nutrition program specific to the client. I also will sell memberships and personal training packets to individuals that join the gym. I work one on one or with groups of people in a personal training setting. I discuss the clients goals and wants and design a workout and nutrition program specific to the client. I also will sell memberships and personal training packets to individuals that join the gym.

Manager/Personal Trainer

• Aug 2016 - Apr 2017

As manager of the Village of West Clay location I am in charge of everything, from setting the schedules of workers, to ordering supplies, and fixing any problems that he building or business may have. I also do personal training where I design individualized programs for every client. I also sell gym memberships and personal training. As manager of the Village of West Clay location I am in charge of everything, from setting the schedules of workers, to ordering supplies, and fixing any problems that he building or business may have. I also do personal training where I design individualized programs for every client. I also sell gym memberships and personal training.

Master Trainer

• Aug 2015 - Aug 2016

At LA Fitness I work with a wide variety of clientele so they can achieve their fitness and nutritional goals. When I am not working with a client I am walking around the gym cleaning up the weight room and interacting with other people, helping however I can. At LA Fitness I work with a wide variety of clientele so they can achieve their fitness and nutritional goals. When I am not working with a client I am walking around the gym cleaning up the weight room and interacting with other people, helping however I can.

8th grade science, Anatomy and Physiology, and AP Biology Teacher

• Aug 2012 - Jul 2015

As an educator I had several responsibilities including but not limited to, parking lot duty, hall monitoring duty, Builders Club Adviser, Varsity Baseball Coach, APEX Online Instructor, and Middle School Science Academic Team Coach. As an educator I had several responsibilities including but not limited to, parking lot duty, hall monitoring duty, Builders Club Adviser, Varsity Baseball Coach, APEX Online Instructor, and Middle School Science Academic Team Coach.