Experience

Dymin Systems
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Information Technology Field Technician

  • May 2020 - Present


The University of Iowa Center for Advancement

• Desktop Support Analyst

  • Jan 2012 - Jan 2019

  Contributed to a system wide upgrade to Office 365 cloud spanning 2 different tenants, and a hybrid on-off premise Exchange setup. Proficient in Microsoft dominant environments. Including specialized software, AtTask, Blackbaud CRM, TeamDynamix, IFAS, and iSupport. Analyzed systems with Infrastructure to combat virus\malware attacks, utilizing Infosec to gather phishing analytics as well as educate staff, monitor traffic spikes related to malicious content. Created and managed, new accounts, new employee IT orientation, security groups, distro lists, passwords exc via extensive Active Directory work. Engaged in a team driven Windows 10 update to span 380 devices using MDT toolkit. Performed quarterly hardware upgrades, maintain upgrade paths, inventory, printer management and implementation. Supported onsite and offsite users, including offsite University of Iowa users using in house software. This includes connectivity issues, VPN connections, software troubleshooting. All together 765 users total. Maintained a Help Desk approval rating of 98% with the team. Delivering excellent customer service, and closing tickets according to their escalation levels and time frames Show less



Van Meter Inc.

• United States
• Wholesale
• 300 - 400 Employee

• Deployment Specialist

  • Jun 2010 - Dec 2011

  Managed the deployment of over 300 devices including: Desktop, Laptop, Printer and Network hardware to 18 locations throughout the Midwest. Performed hardware inventory and documentation, administered Active Directory group policies, and provided on site support for new equipment. This included software upgrades, file migrations, troubleshooting, switch upgrades, battery backup replacements, laptop repairs exc. Succeeded in saving Van Meter over $20,000 in expenses by managing logistics, expense reports, facilitating deployment tools to mass image machines, ultimately saving infrastructure, and other IT members from taking on unnecessary tasks. Executing all tasks to my abilities, the Help Desk received 5 calls out of hundreds of upgrades. 99% percent up time combined for users. Show less