Experience

Introhive

• Canada
• Software Development
• 100 - 200 Employee

• Global Account Manager

  • Jan 2020 - Present

  Success in the professional services sector is dependent on high-quality business relationships. The solutions being discussed are often very complex and touch many stakeholders within the client organisation. Understanding and measuring the quality of key client relationships is paramount. Whether that is getting a real-time view of the decision-maker engagement for a strategic deal or a broader portfolio level view, to give foresight into strained or weakening high-value and critical relationships. Getting this full picture brings clarity and confidence, while allowing for affirmative action to be taken. Bringing to bear the insights from researching, at Doctorate level, the ways and means to measure the quality of business relationships, along with the use of AI and automation, I help clients to make sense of the relationship landscape within their client accounts and improve the quality of CRM data. Show less



Pekamiar

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Advisor to the Board

  • Mar 2023 - Present

  Pekamiar is a recruitment firm that specialises in go-to-market roles in the SaaS space. At the heart of Pekamiar's business philosophy is the importance of relationships. 100% of their business to date has come from referrals and recommendations. Clients tell them that they feel deeply understood and trust Pekamiar as if they were an extension of their own team. As someone who wholeheartedly agrees with this approach to business, it is a pleasure for me to be an advisor to the board. Sharing best practices when it comes to building and maintaining high value and strategic B2B relationships to help them to continue to prosper. Show less



Various Universities

• Guest Lecturer

  • Nov 2019 - Present

  I am invited to speak on the subject of B2B relationship quality at a number of UK and European Universities, including the Key Account Management forum at Canfield School of Management, the Masters degree course in Luxury Brand Management at Northumbria University and various courses at Portsmouth Business School. I am invited to speak on the subject of B2B relationship quality at a number of UK and European Universities, including the Key Account Management forum at Canfield School of Management, the Masters degree course in Luxury Brand Management at Northumbria University and various courses at Portsmouth Business School.



StepUp.One

• United Kingdom
• Civic and Social Organizations
• 700 & Above Employee

• Advisor to the Board

  • Sep 2019 - Present

  Stepup.one provides a purpose to individuals stuck in refugee camps by training them in marketable skills such as digital marketing and how to leverage LinkedIn. Clients that have a need for these services can get high quality output and also provide much needed income to individuals living in refugee camps in Africa. Remarkably all this high quality work is conducted from inside the camps. The concept of Stepup.one was born from an conversation with Microsoft CEO Satya Nadella at the World Economic Forum in 2019 (see link below). Stepup.one was launched and I was actually their first client. I now work with the management team, in a voluntary position, to advise on industry best practices in the field of relationship building. Stepup.one work with hundreds of companies from billion-dollar global corporations to scaling start-ups. Show less



Infosys

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Regional Head (EMEA) - FS, Ins, Public Sector, Communication, Media & Hi-Tech

  • Nov 2011 - Jan 2020

  Business strategies drive our technology-enabled solutions at Infosys. We don’t just have a hugely talented local team to deliver them; we have 200,000 employees across more than 80 offices serving the transformational needs of a wide range of Global 2000 companies. We harness best practice from around the world and across industries. Our engagements with leaders produce insights and benchmarked approaches we can apply to Financial Services companies to help them achieve goals faster, become more agile and respond to the needs of today’s customers for seamless multichannel interaction with their financial services providers. In creating a secure unified front-end, Infosys ensures back end support and most importantly integrates analytics across social, mobile and online channels to drive a seamless experience to enable our customers to meet the needs of their customers in the digital world - more efficiently and more cost-effectively. I work closely with clients, and potential clients, to move them forward, in doing so my role also involves showing them how Infosys can help improve the way they operate by introducing more efficient processes, making better use of existing assets and deploying proven Infosys platforms and solutions to accelerate the transformation journey. Show less



Ascential

• United Kingdom
• Information Services
• 700 & Above Employee

• Strategic Business Consultant

  • Apr 2010 - Nov 2011

  Working with Government agencies, global consultancies, financial services firms and the world’s leading retail chains delivering strategic insight on macroeconomic indicators, as well as providing in-depth sector & individual company performance analysis. Blueprint BE also deliver operational and tactical data and intelligence across the entire value chain. Working with Government agencies, global consultancies, financial services firms and the world’s leading retail chains delivering strategic insight on macroeconomic indicators, as well as providing in-depth sector & individual company performance analysis. Blueprint BE also deliver operational and tactical data and intelligence across the entire value chain.



Evalueserve

• Switzerland
• IT Services and IT Consulting
• 700 & Above Employee

• Relationship Manager

  • Apr 2007 - Apr 2010

  Evalueserve is a global services firm delivering a wide range of business research, analysis and intelligence solutions to clients around the world. As one of the pioneers in research support services, Evalueserve has been at the forefront of cutting edge bespoke research enabling clients to make more informed and insight driven business decisions Evalueserve is a global services firm delivering a wide range of business research, analysis and intelligence solutions to clients around the world. As one of the pioneers in research support services, Evalueserve has been at the forefront of cutting edge bespoke research enabling clients to make more informed and insight driven business decisions



Dow Jones

• United States
• Online Media
• 700 & Above Employee

• Head of Bespoke Research Products

  • Aug 2004 - Mar 2007

  Working with sell side Financial Services clients in Europe, the team undertook custom research on various subjects, with the expressed purpose of understanding the desires of institutional clients Working with sell side Financial Services clients in Europe, the team undertook custom research on various subjects, with the expressed purpose of understanding the desires of institutional clients



Financial Services Commission, Mauritius

• Mauritius
• Financial Services
• 100 - 200 Employee

• Independent Consultant

  • Apr 2003 - Sep 2003

  FSC are the Government regulatory body responsible for the financial services industry in Mauritius. - Developed the country’s first Anti-Money Laundering (FIAML) Act 2002 compliance procedure regulations - Researched, analysed and completed a fully FIAML-compliant manual for country-wide distribution - Created, developed and implemented sales strategy - I led a team of 5 people responsible for sale and distribution of compliance products and training services FSC are the Government regulatory body responsible for the financial services industry in Mauritius. - Developed the country’s first Anti-Money Laundering (FIAML) Act 2002 compliance procedure regulations - Researched, analysed and completed a fully FIAML-compliant manual for country-wide distribution - Created, developed and implemented sales strategy - I led a team of 5 people responsible for sale and distribution of compliance products and training services