Regional Director of Operations

• Sep 2023 - Present

I am honored to join the West Point Optical Group family and lead our Pearle Vision locations in South-Central Ohio, PA and NJ. I am honored to join the West Point Optical Group family and lead our Pearle Vision locations in South-Central Ohio, PA and NJ.

Vision Program Director

• May 2021 - Apr 2023

Confidently managed the day-to-day operations, strategic planning, and strategy implementation for the company. Manage 22 clinics throughout the US and 1 vision lab, multiple cross-functional teams, and developed top-performing teams. Lead Clinical Operations Leader, Regional Leaders, Optometrists, Vision Technicians and office members. Proactively spearhead Policy and Procedure development, implementation, Quality Care and compliance management. Continually identify and capitalize on business and community outreach opportunities while managing full-cycle recruitment functions. Direct and enable the logistics for new clinic openings, design and execute training and leadership development. Own full Profit and Loss responsibility, continually streamline and redesign processes to optimize revenue growth and customer relations. Manage the quarterly and annual budgeting, monitor performance to identify efficiency issues and propose solutions. Maintain a working knowledge of all phases of operations, provide regular and accurate performance updates. Show less

Director Of Operations

• Oct 2020 - May 2021

Spearhead a $23M market of 4 regions with 42 optometry practices with a payor mix of PPO, Medicare and Self Pay. Lead the Operations, Professional Relation and Special Projects Team. Member of Executive Leadership Team managing existing operations, new sub-lease negotiations and new practice openings. Proactive manage doctor payroll, staffing and recruitment. Collaborate cross-functionally with credentialing, managed care and revenue cycle. Develop, monitor and coach KPI’s and business metrics to drive business performance. Manage relationships with sub-lease partners creating a cohesive approach to driving practice performance. Show less

Consultant

• Oct 2019 - Oct 2020

➤ Providing superior consulting services to organizations in need of radical operational improvements and efficiencies. ➤ Designing and implementing sales training and strategy, developing unique client solutions for each organization. ➤ Spearheading new store launches and openings, accelerating business development, building organizational structure. ➤ Providing data mining, reporting services, metrics creation and implementation to two large retail/health organizations. ➤ Expertly providing operations, financial, and strategic consulting on an as-needed basis for specific projects. ➤ Directing multiple complex projects from inception to completion, ensuring project deliverables and client satisfaction. ➤ Meeting with assigned clients when needed and performing accurate initial assessments of problematic situations. ➤ Collecting information about the client's business through a variety of methods, provided superior customer service. ➤ Analyzing and interpreting data to unearth weaknesses, accurately identifying the causes and recommending solutions. ➤ Presenting findings and suggestions to clients with ample justification and practical advice, streamlining operations. ➤ Developing detailed business plans to drive small or radical changes and assisting the client in implementing the plan. Show less

Vice President of Operations

• 2018 - 2019

➤ Spearheaded a $51M market of 7 regions with 70 dental practices and a payor mix of PPO, Medicaid & Self Pay. ➤ Designed and implemented training and leadership programs of regional, practice-level and cross-market team members. ➤ Successfully improved market performance from a trending shortfall against budget of -6.2% to +12.7% YTD. ➤ Collaborated cross-functionally with Revenue Cycle, HR, Patient Services, Marketing, and Senior Level Leadership. ➤ Proactively recruited field leadership, doctors and office support staff, expertly developed top-performing teams. ➤ Continually evaluated organization performance in meeting objectives and successfully reduced costs by 13%. ➤ Spearheaded corrective action projects to solve organizational problems, streamlining workflow and productivity. ➤ Defined and implemented operations strategy, structure, and processes, provided oversight to day-to-day operations. ➤ Led, guided, directed, and evaluated the work of executive leaders, including senior directors, managers, and AVPs. Show less

Vice President of Operations

• 2013 - 2018

➤ Confidently managed the day-to-day operations, strategic planning, and strategy implementation for the company. ➤ Managed 130 locations throughout the US, multiple cross-functional teams, and developed top-performing teams. ➤ Led Field Operations Managers, Regional Managers, Regional Team Leads, Revenue Cycle Team, and office members. ➤ Proactively spearheaded Policy and Procedure development, implementation and compliance management. ➤ Continually identified and capitalized on business opportunities while managing full-cycle recruitment functions. ➤ Directed and enabled the logistics for new office openings, designed and executed training and leadership development. ➤ Owned full Profit and Loss responsibility, continually streamlined and redesigned processes to optimize revenue growth. ➤ Managed the quarterly and annual budgeting, monitored performance to identify efficiency issues and propose solutions. ➤ Maintained a working knowledge of all phases of operations, provided regular and accurate performance updates. Show less

Director of Operations & Training

• 2012 - 2013

➤ Led the production and customer service teams to streamline processes, drive revenue and deliver superior products. ➤ Provided superior customer service and client engagement, increased client satisfaction by 26% and retention by 15%. ➤ Coordinated and organized large-scale Trade shows while developing results-based, profitable customer relationships. ➤ Designed and implemented staff training focused on operational processes, optical knowledge and customer service. ➤ Participated on the CEO-led team that created the organization's overall vision, mission, beliefs, and strategic goals. ➤ Evaluated the success of the organization and its employees, proactively made recommendations for improvement. ➤ Confidently implemented measures to control and reduce operational costs and improve efficiency. Show less

Manager of Management Education

• 2009 - 2012

General Manager

• 2008 - 2009

Director of Retail Operations & Market Development

• 1996 - 2008