Experience

HIMSS Media

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Senior Client Success Manager

  • Aug 2023 - Present

  Manage large digital media clients (post-sale) as main point of contact for research, social, content, media, webinars, events and lead generation. Client-facing, with ability to manage internal teams, and communicate to both effectively. Problem solver. Understand analytics and industry standards. Great at interpreting campaign results for presentation/resell.

• Manager Client Service

  • Mar 2017 - Present

  Strategic hands-on customer relationship specialist with 13 years’ experience in designing, delivering, and supporting direct marketing and digital advertising campaigns. Skilled in data interpretation and translation to key takeaways for clients, conveying value and increasing re-sales. Outstanding background in providing high-level customer service to both internal and external clients.



Slashdot Media

• United States
• Internet Publishing
• 1 - 100 Employee

• Director Lead Generation - Sourceforge/Slashdot

  • Mar 2016 - Mar 2017

  • Helped manage full redesign of all aspects of business; billing automation, platform migration, email templates and strategy, analytics dashboard for Sourceforge/Slashdot properties • Designed order approval/processing system integrated into Salesforce, increasing automation and tracking of all sales requests • Price all lead generation orders, work with sales teams and VP Sales to fill pipeline • Hired and trained all Email and Lead Generation team members • Oversee email… Show more • Helped manage full redesign of all aspects of business; billing automation, platform migration, email templates and strategy, analytics dashboard for Sourceforge/Slashdot properties • Designed order approval/processing system integrated into Salesforce, increasing automation and tracking of all sales requests • Price all lead generation orders, work with sales teams and VP Sales to fill pipeline • Hired and trained all Email and Lead Generation team members • Oversee email delivery platform and email strategy • Implement API connection with all clients and partners across multiple platforms • Implemented 3rd party data augmentation/cleansing across user database • Manage partner network

• Senior Lead Generation Specialist

  • Dec 2014 - Feb 2016

  Managing lead operations across multiple channels and assisting sales with campaign management. • Financial reporting for lead generation business unit • Collaborate on site platform changes/updates with engineering team • Create internal business unit analytics and external client campaign reporting



CBS Interactive

• United States
• Online Audio and Video Media
• 700 & Above Employee

• Associate Client Services Manager - DMS

  • Apr 2011 - Dec 2014

  Approve all lead generation campaigns for B2B websites (ZDNet/TechRepublic). Work with Sales teams on capacity, timing, budgets, approvals. Work with clients to design campaigns that fit their needs. • Train sales associates in direct marketing, software and lead generation processes • Develop pricing for direct marketing offerings • Department analytics (pipeline, delivery, campaign tracking)

• Account Coordinator

  • Jul 2009 - Apr 2011

  Managed several large accounts including Google/Cisco/Quest/Verisign. Trafficked media and lead generation campaigns. Tracked and managed campaign delivery. • Train sales associates in direct marketing, software and lead generation processes • Develop pricing for direct marketing offerings • Department analytics (pipeline, delivery, campaign tracking)



Robb & Stucky

• Fort Myers Florida

• Leasing Consultant

  • Jan 2008 - Jan 2009

  Managed store and warehouse closures nation-wide and contract restructuring after economic downturn. Managed store and warehouse closures nation-wide and contract restructuring after economic downturn.



KB Home

• United States
• Real Estate
• 700 & Above Employee

• Project Manager - Forward Planner

  • Jul 2004 - Dec 2006

  Project manager and forward planner for KB Home's land division. Set budgets, monitored job completion, applied for permitting and land use, coordinated with engineers, bid jobs, project revenue and time-lines of multi-unit communities. Project manager and forward planner for KB Home's land division. Set budgets, monitored job completion, applied for permitting and land use, coordinated with engineers, bid jobs, project revenue and time-lines of multi-unit communities.