Experience

Net World Sports

• United Kingdom
• Retail
• 1 - 100 Employee

• 2nd/3rd Line IT Support Engineer

  • Nov 2022 - Present

  As a more senior member on the team took control of key projects during a site move. Resolved tickets that were escalated from 1st Line as well as explaining the solution to help with other staff progression. Improved knowledge of critical systems that were on hardware not used previously. Key Achievements Setting up a new network from scratch in a new building. Completed a complete office Re-IP. Setup ESET Protect EDR system with Email security. Main point of contact for Projects relating to the warehouse move. Setup multiple new servers based on Windows and Linux in a Hyper-V environment. Show less



Demon Tweeks

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Servicedesk Supervisor

  • Apr 2021 - Nov 2022

  Running the helpdesk to make sure that business needs are met. Quite an intricate system means that good knowledge of all systems and how they interact with each other is needed. Knowledge of Magento and technology used in the maintenance of websites and how it interacts with internal stock and warehouse systems. Control of purchasing equipment from third parties in line with business needs. Working together with third parties to ensure complete support is given and SLAs met. Weekly meetings with project owners to give updates to projects, an overview of how the helpdesk is performing and issues found. Key Achievements Training new employees in ready for working as part of the IT team. Built up rapport with key management within the business. Learnt about Magento and other key pieces of software. Helped to setup new Watchguard firewalls. Show less



Pescado

• United Kingdom
• Telecommunications
• 1 - 100 Employee

• 1st Line Support

  • Feb 2019 - Apr 2021

  Working on the helpdesk to support client IT needs. Lots of different technologies used across many clients means that there are many systems to understand. Knowledge of of Office 365 administration and Microsoft on premise exchange. Maintenance of computer hardware and software to make sure computers are running as fit for purpose. Key Achievements Attended a Watchguard training course to learn how to setup and maintain a Watchguard firewall. Good Office 365 knowledge. Administration of Windows and Mac OS computers Diagnosing and repair of network issues. Show less



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Data Analyst

  • Jan 2016 - Jan 2019

  As an analyst, public internet sources are used to find specific information on companies. The data is then recorded with sources added for reference. Data must adhere to specific rules to pass through Quality Assurance. Communicating with other departments and colleagues to ensure data is worked correctly and efficiently. Key Achievements ● Passed a three week training course learning about corporate structures as well as the standards that the data has to adhere to. ● Gained knowledge on data confidentiality, ISO regulations and the security around protecting the data. ● Good Communications skills with daily contact with Quality Assurance to make sure that the data is to the correct standard. If there is an issue with the data, contact is made with the research and parentage departments. ● Time Management to hit both departmental and personal targets on volume. ● Attention to detail so that data passes through Quality Assurance without any issues. ● Provided subject matter expertise and coaching to new employees. Show less



Dixons Carphone

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2008 - Jan 2011

  Working on the shop floor to answer customer questions, help with decisions when purchasing a product and processing sales through the tills. Dealing with business customers who had accounts to make larger purchases and ensuring all IT needs were met. Key Achievements: ● Time as a Shop Floor Manager ensuring the store was clean and customers were being served. ● Learnt good sales techniques and how to deal with different types of customers. ● Hitting targets set based on sales. ● Fully trained for the ‘tech guys’. Dealing with refunds, customer complaints and issues. As well as dealing with diagnosing a customer’s computer and booking it in for repair. •Worked as part of PC World Business delivering a sales service to the company’s business customers. Show less