Ryan Miller-Plack
Product Manager - Kitchen Technology at Local Kitchens- Claim this Profile
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Bio
LinkedIn User
Ryan was my direct manager for over a year. He has a focus and determination unlike anyone else and a talent for understanding problems and driving data-driven results. With his guidance I developed and scaled a successful Customer Care organization. I learned so much from him and he helped shape me into the leader I am today. I have no doubt he will be a great leader at any company!
Michael Chen
I have known and worked with Ryan Miller for almost 6 years now, first during the early years at DoorDash and then at WanderJaunt. In both companies, Ryan operated at the intersection of being analytically rigorous while still having a bias to action. At WanderJaunt, Ryan was Head of Strategy and Operations, overseeing all 8 of our local markets, our launch team, and our business ops team. He helped create KPIs and tracked each of our local markets to them. I, along with many others at WanderJaunt, have a consulting background but Ryan is in a whole league of his own when it comes to keeping everyone organized and focusing on the metrics that truly matter. Ryan likes to win debates with data and isn't afraid to spin up experiments to attain that data. To say that Ryan will be an asset for any team lucky enough to have him is an understatement. Feel free to reach out if you have any questions.
LinkedIn User
Ryan was my direct manager for over a year. He has a focus and determination unlike anyone else and a talent for understanding problems and driving data-driven results. With his guidance I developed and scaled a successful Customer Care organization. I learned so much from him and he helped shape me into the leader I am today. I have no doubt he will be a great leader at any company!
Michael Chen
I have known and worked with Ryan Miller for almost 6 years now, first during the early years at DoorDash and then at WanderJaunt. In both companies, Ryan operated at the intersection of being analytically rigorous while still having a bias to action. At WanderJaunt, Ryan was Head of Strategy and Operations, overseeing all 8 of our local markets, our launch team, and our business ops team. He helped create KPIs and tracked each of our local markets to them. I, along with many others at WanderJaunt, have a consulting background but Ryan is in a whole league of his own when it comes to keeping everyone organized and focusing on the metrics that truly matter. Ryan likes to win debates with data and isn't afraid to spin up experiments to attain that data. To say that Ryan will be an asset for any team lucky enough to have him is an understatement. Feel free to reach out if you have any questions.
LinkedIn User
Ryan was my direct manager for over a year. He has a focus and determination unlike anyone else and a talent for understanding problems and driving data-driven results. With his guidance I developed and scaled a successful Customer Care organization. I learned so much from him and he helped shape me into the leader I am today. I have no doubt he will be a great leader at any company!
Michael Chen
I have known and worked with Ryan Miller for almost 6 years now, first during the early years at DoorDash and then at WanderJaunt. In both companies, Ryan operated at the intersection of being analytically rigorous while still having a bias to action. At WanderJaunt, Ryan was Head of Strategy and Operations, overseeing all 8 of our local markets, our launch team, and our business ops team. He helped create KPIs and tracked each of our local markets to them. I, along with many others at WanderJaunt, have a consulting background but Ryan is in a whole league of his own when it comes to keeping everyone organized and focusing on the metrics that truly matter. Ryan likes to win debates with data and isn't afraid to spin up experiments to attain that data. To say that Ryan will be an asset for any team lucky enough to have him is an understatement. Feel free to reach out if you have any questions.
LinkedIn User
Ryan was my direct manager for over a year. He has a focus and determination unlike anyone else and a talent for understanding problems and driving data-driven results. With his guidance I developed and scaled a successful Customer Care organization. I learned so much from him and he helped shape me into the leader I am today. I have no doubt he will be a great leader at any company!
Michael Chen
I have known and worked with Ryan Miller for almost 6 years now, first during the early years at DoorDash and then at WanderJaunt. In both companies, Ryan operated at the intersection of being analytically rigorous while still having a bias to action. At WanderJaunt, Ryan was Head of Strategy and Operations, overseeing all 8 of our local markets, our launch team, and our business ops team. He helped create KPIs and tracked each of our local markets to them. I, along with many others at WanderJaunt, have a consulting background but Ryan is in a whole league of his own when it comes to keeping everyone organized and focusing on the metrics that truly matter. Ryan likes to win debates with data and isn't afraid to spin up experiments to attain that data. To say that Ryan will be an asset for any team lucky enough to have him is an understatement. Feel free to reach out if you have any questions.
Experience
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Local Kitchens
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United States
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Restaurants
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1 - 100 Employee
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Product Manager - Kitchen Technology
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May 2023 - Present
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Product Operations - Kitchens
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Aug 2022 - May 2023
• Focusing on using process and technology improvements to drive better quality across Local Kitchen's growing number of Micro Food Hall stores
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WanderJaunt
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United States
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Leasing Real Estate
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1 - 100 Employee
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Head of Strategy & Operations
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Aug 2020 - Jul 2022
• Managed all guest impacting operations teams including Local Ops, Customer Care, and Launch totaling over 120 employees • Greatly standardized operations while increasing revenue 200% to $45M annual run rate and expanding from 3 to 8 markets • Developed first metric based performance management program for front-line employees spanning regular feedback to performance based raises • Identified need for and created: a metric tracking system, company planning process, and employee… Show more • Managed all guest impacting operations teams including Local Ops, Customer Care, and Launch totaling over 120 employees • Greatly standardized operations while increasing revenue 200% to $45M annual run rate and expanding from 3 to 8 markets • Developed first metric based performance management program for front-line employees spanning regular feedback to performance based raises • Identified need for and created: a metric tracking system, company planning process, and employee compensation plans across the company
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Business Operations
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Aug 2019 - Aug 2020
• Worked with ops leadership to plan and execute strategic objectives to drive company-wide goals like improving guest satisfaction and operational efficiency • Identified gaps in Customer Support processes to reduce missed call pct. by 66% • Developed analysis that identified connection between Customer Satisfaction and revenue, significantly changing company prioritization • During COVID-19, led additional revenue stream discovery and assisted in decision making and modeling for… Show more • Worked with ops leadership to plan and execute strategic objectives to drive company-wide goals like improving guest satisfaction and operational efficiency • Identified gaps in Customer Support processes to reduce missed call pct. by 66% • Developed analysis that identified connection between Customer Satisfaction and revenue, significantly changing company prioritization • During COVID-19, led additional revenue stream discovery and assisted in decision making and modeling for portfolio reduction to optimize burn
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DoorDash
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United States
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Software Development
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700 & Above Employee
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Director, Support Strategy & Operations
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Feb 2019 - Jul 2019
• Leader of product and operations team that reduced Customer Support case Average Handle Time by 40% in 9 months • Established contact handling strategy and led the development of workflow based support tool that increased customer satisfaction while reducing handle time • Led planning and managed two core Support Operations teams totalling 25 people (Support Strategy & Ops and Vendor Performance)
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Senior Manager, Support Operations & Analytics
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Aug 2017 - Feb 2019
• Restructured and grew Support Strategy & Ops team from 1 to 12 people • Reduced inefficient Support agent Credit & Refund (C&R) spend by 20% through development of C&R metric tracking and performance management processes
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Business Operations & Analytics Manager
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Apr 2017 - Aug 2017
• Reduced Customer Support contact rate by 36% as part of working group through release of product improvements, self-help developments and FAQ improvements
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Business Operations & Analytics Associate
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Apr 2016 - Apr 2017
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Oliver Wyman
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United States
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Business Consulting and Services
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700 & Above Employee
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Senior Consultant
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Jan 2016 - Apr 2016
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Consultant
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Oct 2014 - Jan 2016
• Developed multiple Tableau tools to drive daily business insight within core operational organizations at multiple large clients • Contributed to and made strategic decisions regarding how to use dashboards to best drive insight and value within client organization • Created MS SQL data structures and data manipulation layers in software development life-cycle process to support dashboards • Managed client team of data analysts to assist with data collection, data cleansing and basic… Show more • Developed multiple Tableau tools to drive daily business insight within core operational organizations at multiple large clients • Contributed to and made strategic decisions regarding how to use dashboards to best drive insight and value within client organization • Created MS SQL data structures and data manipulation layers in software development life-cycle process to support dashboards • Managed client team of data analysts to assist with data collection, data cleansing and basic data manipulation • Gathered junior and senior level user feedback to undergo several tool iterations before initial releases • Documented and shared first set of internal best practice documentation and in-person and online training for Tableau
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The Cavalier Daily
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United States
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Newspaper Publishing
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1 - 100 Employee
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Advertising Manager
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Sep 2010 - Jan 2014
Advertising Manager, Jan. 2013 - Jan. 2014 National Advertising Manager, Spring 2012 – Winter 2012 Advertising Representative, Fall 2010 – Spring 2012 • Led a team of 8 sales representatives • Championed project to simplify business processes and move to cloud based programs Advertising Manager, Jan. 2013 - Jan. 2014 National Advertising Manager, Spring 2012 – Winter 2012 Advertising Representative, Fall 2010 – Spring 2012 • Led a team of 8 sales representatives • Championed project to simplify business processes and move to cloud based programs
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Berkeley Research Group
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United States
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Business Consulting and Services
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700 & Above Employee
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Summer Associate
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Jun 2013 - Jul 2013
• Thrived in competitive, dynamic economics consulting firm. • Integrally involved in the start-up of the electricity practice at BRG. Responsibilities included model IP development and creation of marketing materials used for market entry. • Developed database of electric generators and designed process for interfacing with proprietary North American electric sector simulation model. • Provided key advice to senior leadership on model development. • Quickly familiarized self with… Show more • Thrived in competitive, dynamic economics consulting firm. • Integrally involved in the start-up of the electricity practice at BRG. Responsibilities included model IP development and creation of marketing materials used for market entry. • Developed database of electric generators and designed process for interfacing with proprietary North American electric sector simulation model. • Provided key advice to senior leadership on model development. • Quickly familiarized self with complex industries, in order to complete research projects for industry experts, including: North American power industry and United States healthcare industry. Show less • Thrived in competitive, dynamic economics consulting firm. • Integrally involved in the start-up of the electricity practice at BRG. Responsibilities included model IP development and creation of marketing materials used for market entry. • Developed database of electric generators and designed process for interfacing with proprietary North American electric sector simulation model. • Provided key advice to senior leadership on model development. • Quickly familiarized self with… Show more • Thrived in competitive, dynamic economics consulting firm. • Integrally involved in the start-up of the electricity practice at BRG. Responsibilities included model IP development and creation of marketing materials used for market entry. • Developed database of electric generators and designed process for interfacing with proprietary North American electric sector simulation model. • Provided key advice to senior leadership on model development. • Quickly familiarized self with complex industries, in order to complete research projects for industry experts, including: North American power industry and United States healthcare industry. Show less
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Qualcomm
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United States
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Telecommunications
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700 & Above Employee
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Corporate Finance Intern
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May 2012 - Aug 2012
• Mastered time-management in a professional environment through work on simultaneous projects. • Gained valuable insight into the accounting processes of large, global firms. • Enhanced data mining skills on important projects with sensitive, potential P&L impact, data sets. • Improved cross-discipline communication skills through interaction with engineers, analysts, and accountants. • Learned and mastered various Excel functions working with data sheets of 150,000+ lines… Show more • Mastered time-management in a professional environment through work on simultaneous projects. • Gained valuable insight into the accounting processes of large, global firms. • Enhanced data mining skills on important projects with sensitive, potential P&L impact, data sets. • Improved cross-discipline communication skills through interaction with engineers, analysts, and accountants. • Learned and mastered various Excel functions working with data sheets of 150,000+ lines. V-lookups & Pivot Tables. Show less • Mastered time-management in a professional environment through work on simultaneous projects. • Gained valuable insight into the accounting processes of large, global firms. • Enhanced data mining skills on important projects with sensitive, potential P&L impact, data sets. • Improved cross-discipline communication skills through interaction with engineers, analysts, and accountants. • Learned and mastered various Excel functions working with data sheets of 150,000+ lines… Show more • Mastered time-management in a professional environment through work on simultaneous projects. • Gained valuable insight into the accounting processes of large, global firms. • Enhanced data mining skills on important projects with sensitive, potential P&L impact, data sets. • Improved cross-discipline communication skills through interaction with engineers, analysts, and accountants. • Learned and mastered various Excel functions working with data sheets of 150,000+ lines. V-lookups & Pivot Tables. Show less
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San Diego Zoo Wildlife Alliance
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United States
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Non-profit Organizations
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700 & Above Employee
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Cash Office Assistant
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Aug 2009 - May 2012
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University of Virginia
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United States
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Higher Education
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700 & Above Employee
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Admissions Secretary
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Sep 2010 - May 2011
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Education
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University of Virginia
Bachelor of Science (BS) in Commerce, Finance and IT concentrations
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