Experience

The Ritz-Carlton Yacht Collection

• United States
• Travel Arrangements
• 300 - 400 Employee

• Luxury Travel Professional

  • Sep 2023 - Present



Margaritaville at Sea

• United States
• Hospitality
• 1 - 100 Employee

• Casino Marketing Manager

  • Jul 2022 - Jun 2023

  • Developed and nurtured relationships with players and junket representatives, fostering loyalty and repeat visits. • Streamlined the casino database, implementing measures to enhance accuracy and efficiency in data management. • Utilized player data analysis to optimize revenue-sharing arrangements, resulting in improved profitability. • Enhanced the casino website section, to increase user engagement and drive bookings. • Organized a highly successful casino photoshoot, capturing enticing visuals for promotional materials and online marketing campaigns. • Orchestrated the inaugural Blackjack tournament, attracting a significant number of participants and generating excitement and increased traffic to the casino. Show less



BOCA Walk-In Tubs

• United States
• Manufacturing
• 1 - 100 Employee

• Sales Professional

  • Jan 2018 - Jul 2022

  •Demonstrated strong sales skills by engaging inbound and outbound leads nationwide, successfully selling custom walk-in bathtubs. •Collaborated with marketing team to optimize strategies, contributing to significant revenue growth. •Demonstrated strong sales skills by engaging inbound and outbound leads nationwide, successfully selling custom walk-in bathtubs. •Collaborated with marketing team to optimize strategies, contributing to significant revenue growth.



Norwegian Cruise Line Holdings Ltd.

• United States
• Travel Arrangements
• 700 & Above Employee

• Casinos At Sea Specalist

  • Nov 2014 - Dec 2017

  • Recipient of Norwegian Cruise Line’s “Outstanding Achievement Award”.• Sold $1 million+/year in upgrade revenue.• Evaluated casino play for hundreds of customers.• Liaised with VIP guests to arrange travel, embarkation, disembarkation, restaurant bookings, and room upgrades.• Developed and implemented Norwegian Cruise Line’s first ever poker tournament.

• Senior Outbound Sales Consultant

  • Jan 2012 - Nov 2014

  • Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.• Established and maintained quality customer relationships by delivering exceptional customer service, establishing rapport, identifying, and meeting customer needs and expectations.• Built and maintained effective relationships with new and existing consumers. • Maintained consumer prospect lists/contact database in order to identify client travel trends.• Proactively and consistently sought opportunities to promote and sell Norwegian Cruise Line products based on client travel history.• Organized and lead daily team meetings and relevant sales training to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.• Assisted in creating various marketing campaigns targeting specific guests' profiles. Show less



Barmensen Labs LLC

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Outbound Call Manager

  • Dec 2008 - Feb 2011

  ● Played an integral role in expansion of company from 6 to 75 employees. ● Managed and optimized a team of 15 Telemarketer Sales Associates. ● Responsible for finalizing and processing sales orders. ● Collected and analyzed call-center statistics (sales rates, costs, customer service metrics, etc.) ● Played an integral role in expansion of company from 6 to 75 employees. ● Managed and optimized a team of 15 Telemarketer Sales Associates. ● Responsible for finalizing and processing sales orders. ● Collected and analyzed call-center statistics (sales rates, costs, customer service metrics, etc.)