Experience

Crystal Equation Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Mobility Project Controls Manager

  • May 2013 - Present

  Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and include outside suppliers/vendors. Leads large cross functional teams to manage programs within allotted timeline and budget Work with external vendors… Show more Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and include outside suppliers/vendors. Leads large cross functional teams to manage programs within allotted timeline and budget Work with external vendors and internal stakeholders to champion program/project(s) across the entire Construction and Engineering organization. Develops detailed work plans, schedules, estimates, resource plans, and status reports. Leads program meetings and is responsible for program tracking and analysis. Ensure adherences to quality standards and reviews program/project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Show less Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and include outside suppliers/vendors. Leads large cross functional teams to manage programs within allotted timeline and budget Work with external vendors… Show more Manage high value long term strategic projects that involve new and/or enhancing technology, are highly complex, and require tight coordination and integration with multiple organizations and suppliers. Provides overall direction and technical or analytical guidance to project and program teams that typically span multiple organizations and include outside suppliers/vendors. Leads large cross functional teams to manage programs within allotted timeline and budget Work with external vendors and internal stakeholders to champion program/project(s) across the entire Construction and Engineering organization. Develops detailed work plans, schedules, estimates, resource plans, and status reports. Leads program meetings and is responsible for program tracking and analysis. Ensure adherences to quality standards and reviews program/project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Show less



Crystal Equation Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Lead Provisioning Design Engineer

  • Mar 2012 - Aug 2012

  Provide support for BVOIP & Ethernet services, specifically in the LSR, CSR, ASR and LNP. Responsible for scheduling and tracking orders for critical due dates. Coordinate firm order commitment dates, services commitments and technical support for both prior to and after turn up of services. Coordinate with Order Specialist to ensure proper circuit design and issuance of order. Provide and Track daily reports for tracking order status and responsible confirming correct jeopardy codes on orders.… Show more Provide support for BVOIP & Ethernet services, specifically in the LSR, CSR, ASR and LNP. Responsible for scheduling and tracking orders for critical due dates. Coordinate firm order commitment dates, services commitments and technical support for both prior to and after turn up of services. Coordinate with Order Specialist to ensure proper circuit design and issuance of order. Provide and Track daily reports for tracking order status and responsible confirming correct jeopardy codes on orders. Ensuring accuracy of information provided and the ability to escalate for missing information and components

• Capacity Manager Layer 2/3 Engineering

  • Aug 2011 - Mar 2012

  Layer 2 Ethernet Capacity Manager supporting OPTEMAN and IPAG network elements. Point of Contact (POC) on capacity/capability questions for these networks and network elements; analyzes guidelines and monitors transport network utilization and network elements to develop site specific optimization solutions and analyzes capacity levels and consumption. Initiates timely routine and Project Approval Letter (PAL) driven network augments to manage network exhaust and development… Show more Layer 2 Ethernet Capacity Manager supporting OPTEMAN and IPAG network elements. Point of Contact (POC) on capacity/capability questions for these networks and network elements; analyzes guidelines and monitors transport network utilization and network elements to develop site specific optimization solutions and analyzes capacity levels and consumption. Initiates timely routine and Project Approval Letter (PAL) driven network augments to manage network exhaust and development. Partners/collaborates with key stakeholders such as; Transport L1CM, Network Planning, Network Engrg Implementation, Sales Support, Project/Program Mgmt, Network Ops (CSDC, LFO, NRC etc), and OSP as necessary Completed moderately complex work within discipline/specialty area. Contributed to the development of concepts, methods and techniques utilized by the team. Expanded technical knowledge of Austin, Waco and Houston and was responsible for efficiently and effectively managing workload assigned. Project managed responsibilities included new and/or growth requirements for both hardware and circuit build. Have sound understanding of ATT Organizations technologies/systems/procedures in order to track, monitor and verify completion of new equipment builds to NVT on specified equipment. Expanded technical knowledge through exposure and continuous learning. Solved problems by independently applying judgment to established analysis and standard approaches. Supported technical initiatives normally as part of larger projects; contributed to milestone project completions. Working knowledge of Provisioning and Monitoring systems: TIRKS, IDIS, CANOPI. Working knowledge of capacity management tools: Mech CLLI, WBCM, INSIGHT, Microsoft suite, understand and interpret data using these various Capacity Management tools. Working knowledge of Financial (capital and expense) concepts and an understanding of project initiation and tracking tools: CFAS, EHB, Sweettooth, NEMA, JAM, VIPS etc.



Crystal Equation Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Transport Provisioning Engineer

  • Jan 2010 - May 2011

  Issue ASRs (Access Service Request) using VFO (Virtual Front Office/LEC web tools. Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout Reports (DLR's) and complete ASR process. Complete all required database inputs and issue work order tickets to various teams. Track and coordinate LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T West CPDO. Escalate as required to ensure… Show more Issue ASRs (Access Service Request) using VFO (Virtual Front Office/LEC web tools. Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout Reports (DLR's) and complete ASR process. Complete all required database inputs and issue work order tickets to various teams. Track and coordinate LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T West CPDO. Escalate as required to ensure timely delivery of required transport Specific Qualifications. Creating/Updating Granite/Xing and Granite Works circuit paths and segments. Full Knowledge of DS1, DS3, OC 3/12/48 type circuits, as well as MPLS, and Private Line DS1/DS3 and ETTCS (Ethernet to cell site) which included ordering all components are Ethernet. Knowledge of IP Networks, Transport, Edge/Core Routers, CISCO, Legacy T Networks, AT&T Mobility Data Network Show less Issue ASRs (Access Service Request) using VFO (Virtual Front Office/LEC web tools. Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout Reports (DLR's) and complete ASR process. Complete all required database inputs and issue work order tickets to various teams. Track and coordinate LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T West CPDO. Escalate as required to ensure… Show more Issue ASRs (Access Service Request) using VFO (Virtual Front Office/LEC web tools. Process all ASRs, provide Firm Order Confirmations (FOC's) and Design Layout Reports (DLR's) and complete ASR process. Complete all required database inputs and issue work order tickets to various teams. Track and coordinate LEC CNR (Customer Not Ready) issues and launch deadlines for New Site Builds and new carriers. Issue MTSO, UNI, and EVC orders for Ethernet for AT&T West CPDO. Escalate as required to ensure timely delivery of required transport Specific Qualifications. Creating/Updating Granite/Xing and Granite Works circuit paths and segments. Full Knowledge of DS1, DS3, OC 3/12/48 type circuits, as well as MPLS, and Private Line DS1/DS3 and ETTCS (Ethernet to cell site) which included ordering all components are Ethernet. Knowledge of IP Networks, Transport, Edge/Core Routers, CISCO, Legacy T Networks, AT&T Mobility Data Network Show less



Healy & Co

• United States
• Telecommunications
• 1 - 100 Employee

• Access Provisioner

  • Apr 2009 - Dec 2009

  Initiate and manage Access Service Request (ASR) for wireless trunks and transport facilities (DS0/DS1/DS3 and cell sites) for T-Mobile West Region with multiple Local Exchange Carriers (LEC), Wireless Carriers, Competitive Local Exchange Carries (CLEC), Local Exchange Carriers, and Long-haul Carriers. Build circuit segments and attached to Paths in Granite/Xng. Updated work order statuses in T-Mobile's Homer and TCATS systems.

• Transport Engineering Coordinator

  • Feb 2008 - Apr 2009

  Providing mobile to mobile intercarrier coordination. Performing optimization planning and implementation. Facilitate all traffic engineering work orders, transport work orders, and escalate as necessary. Generate and track Work Orders. Generate Cut Sheets and update as necessary. Monthly forecasting reports generated. Update and track quality metrics on a weekly basis. Host daily/weekly status calls as necessary. In continual contact with clients regarding the status of orders.



Ooma, Inc.

• United States
• Telecommunications
• 300 - 400 Employee

• Provisioning Coordinator

  • Jul 2007 - Jan 2008

  Prepare and submit provisioning orders to Local Exchange Carriers(LEC’s). Add service features, changes and disconnect orders. Maintain, support and update auto attendant process and scripts. Coordinate new services and installation dates with ooma’s customers and affiliates. Ensure that all client milestones and deliverables are met in a timely manner, including time sensitive. Provide support for service issues; respond to client inquiries; provide direction on troubleshooting procedures with… Show more Prepare and submit provisioning orders to Local Exchange Carriers(LEC’s). Add service features, changes and disconnect orders. Maintain, support and update auto attendant process and scripts. Coordinate new services and installation dates with ooma’s customers and affiliates. Ensure that all client milestones and deliverables are met in a timely manner, including time sensitive. Provide support for service issues; respond to client inquiries; provide direction on troubleshooting procedures with newly installed services. Coordinate closely with ooma’s customer service dept in providing the customer LEC information and documentation. Maintain and update internal tracking databases. Work closely with ooma’s vendors in supporting established contractual agreements and order processes, i.e. XO trouble ticket process; 3PV eLOA process and agreements, etc. Maintain the toll free database. Support the development of the number portability project. Lastly, support the ongoing design of the OSS Console and database lookup. Show less Prepare and submit provisioning orders to Local Exchange Carriers(LEC’s). Add service features, changes and disconnect orders. Maintain, support and update auto attendant process and scripts. Coordinate new services and installation dates with ooma’s customers and affiliates. Ensure that all client milestones and deliverables are met in a timely manner, including time sensitive. Provide support for service issues; respond to client inquiries; provide direction on troubleshooting procedures with… Show more Prepare and submit provisioning orders to Local Exchange Carriers(LEC’s). Add service features, changes and disconnect orders. Maintain, support and update auto attendant process and scripts. Coordinate new services and installation dates with ooma’s customers and affiliates. Ensure that all client milestones and deliverables are met in a timely manner, including time sensitive. Provide support for service issues; respond to client inquiries; provide direction on troubleshooting procedures with newly installed services. Coordinate closely with ooma’s customer service dept in providing the customer LEC information and documentation. Maintain and update internal tracking databases. Work closely with ooma’s vendors in supporting established contractual agreements and order processes, i.e. XO trouble ticket process; 3PV eLOA process and agreements, etc. Maintain the toll free database. Support the development of the number portability project. Lastly, support the ongoing design of the OSS Console and database lookup. Show less