Vice President of Engineering

• Feb 2023 - Present

Ryan oversees George Jon’s support, professional services, and security programs to ensure world-class customer experiences for our global client base. His service acumen and technical expertise was honed over 15+ years in the eDiscovery realm at Relativity, where he built and led customer support/success, program management and consulting teams. Ryan led the transition of Relativity’s support organization to the cloud and evolved their approach to customer success management for service providers. He is also a passionate advocate for workplace inclusion, diversity and belonging. Show less

Director of Customer Success

• Mar 2021 - Jan 2023

Director, SaaS Customer Support

• Jul 2017 - Mar 2021

I've taken a new role with the Customer Support team at Relativity heading up the support efforts for our new SaaS product, RelativityOne. I am excited to leverage my nearly 10 years of experience working with Relativity and managing technical support teams to help take our support offering with RelativityOne to the next level!

Senior Manager, Customer Success

• Feb 2016 - Jul 2017

Ryan provides strategic direction for the Solutions and Programs teams within the Customer Success discipline at kCura. The Solutions team provides workflow guidance and consulting regarding the Relativity platform to customers. The Programs team administers customer-facing programs at kCura, including Best in Service and the RelativityOne Certified Partner program.

Senior Manager, Technical Support

• Aug 2014 - Feb 2016

Client Services Manager

• Oct 2011 - Aug 2014

Application Specialist II

• Jul 2009 - Oct 2011

Application Specialist I

• Feb 2008 - Jul 2009

Programmer II

• Jan 2007 - Nov 2007