Experience

Add3

• Technology, Information and Internet
• 1 - 100 Employee

• Head of Sales & Marketing

  • Apr 2023 - Present

  Remote Sales and GTM strategy



EduBrite Systems, Inc. is now part of LinkedIn!

• E-Learning Providers
• 1 - 100 Employee

• Director Of Business Development

  • Dec 2019 - Jul 2022

  San Francisco Bay Area Successful exit through acquisition by Linkedin. Helped connect our potential clients employees/customers to the best LMS platform. Managed full sales cycle and marketing activities.



Ricochet360

• United States
• Software Development
• 1 - 100 Employee

• Sr. Enterprise Account Executive

  • Mar 2017 - Aug 2018

  El Segundo, CA Responsible for all aspects of client acquisition, reporting directly to CEO and Founder. Cloud based dialer, crm, and marketing automation tool.



Freelance - Web Development

• Full Stack Web Developer - Rails

  • Jul 2016 - Mar 2017

  San Francisco Bay Area Worked at web development company in San Francisco. I'm fluent in full stack rails development (javascript & api's, AWS, all SQL type databasing, angular, twitter bootstrap, html5, css and much more).



Actualize Coding Bootcamp

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Student

  • Jan 2016 - Jun 2016

  San Francisco 15-week full-stack web development training course; learned Ruby on Rails, JavaScript, etc. Created multiples apps and 1 fully functional capstone (can share details privately) Worked in teams on group projects and learned to pair program Completed daily coding exercises Started studying for the course back in mid 2015



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• CSC Manager

  • Jan 2014 - Jan 2016

  Greater Philadelphia Area Job description: Responsible for overseeing all customer service center operations. Manages all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches, and evaluates customer service center personnel based on performance standards. Develops personal performance plans with Customer Service Center Employees… Show more Job description: Responsible for overseeing all customer service center operations. Manages all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches, and evaluates customer service center personnel based on performance standards. Develops personal performance plans with Customer Service Center Employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development, and meeting of, departmental budget. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required. Accomplishments- Effectively increased sales conversion rates by over 300% Generated an increase in sales growth in all category's by 200% to 400% Effectively managing/leading a total of 3 retail locations Exceeded goal in all customer service metrics (VOC) Growth was effectively seen within a 90 day period

• Operations Consultant

  • Jan 2013 - Jan 2014

  Bellevue, WA The role of an Ops is to be a floor manager and assist with any and all issues that come up. Overall key responsibilities involves: Making sure daily operations runs quickly and efficiently to optimize sales opportunities for the team. Communicating any need to know information to my team (sales objectives, policies changes etc). Assisting with any escalated issues as they arise. Accomplishments Created incentive based programs that helped excel store sales to 120% across the… Show more The role of an Ops is to be a floor manager and assist with any and all issues that come up. Overall key responsibilities involves: Making sure daily operations runs quickly and efficiently to optimize sales opportunities for the team. Communicating any need to know information to my team (sales objectives, policies changes etc). Assisting with any escalated issues as they arise. Accomplishments Created incentive based programs that helped excel store sales to 120% across the board Managed a team of 9 cable store employees to achieve and exceed all financial targets as a floor manager Received #1 national store recognition for June/July 2013 Lead improved store processes in equipment and warehouse management that maximized store sales opportunities Assisted with all escalated issues on a daily basis to help improve VOC, sales opportunities and to lower overall churn for our CSC Reviewed daily sales logs with each employee to maintain 100% team participation within the store for all sales categories (including XHS) Trained and shadowed a brand new team of 9 reps leading to the creation of one of the highest conversion rate stores Managed scheduling and break times to facilitate accountability leading to a low rate of occurrences Currently working with management to implement a national solution to a CSC search engine branding issue. Demonstrating an ability to perform multiple high level tasks at once.

• Cable Store Rep

  • Oct 2010 - Jan 2013

  Redmond, WA The goal of a sales consultant is to advise customers on different service opportunities that they can add to their package. We also must have extensive knowledge in billing, CSG, Grandslam, and be able to exceed key sales and VOC expectations. As a sales consultant my job wasn't just reaching goals, instead I would exceed them. Accomplishments Consistently exceeded sales goals (reached 1000% overdrive in HS2Go, 600% XHS, 200% CDV and 125% for all other categories) Managed a team… Show more The goal of a sales consultant is to advise customers on different service opportunities that they can add to their package. We also must have extensive knowledge in billing, CSG, Grandslam, and be able to exceed key sales and VOC expectations. As a sales consultant my job wasn't just reaching goals, instead I would exceed them. Accomplishments Consistently exceeded sales goals (reached 1000% overdrive in HS2Go, 600% XHS, 200% CDV and 125% for all other categories) Managed a team of 8 cable store employees to achieve and exceed all financial targets during the absence of the store manager Received “Directors Award” for the WA market I have a side project dealing within Online Administration and accurate branding for the company (this project is now in its preliminary to go national).



Game Crazy

• Retail
• 1 - 100 Employee

• Shift Leader - Sales

  • Jan 2009 - Feb 2010

  Woodinville, Washington Reached top 20 best sales agent nationally out of 20,000+ agents.