Experience

TEKAMBI

• United States
• Software Development
• 1 - 100 Employee

• Director of Support

  • Feb 2023 - Present

• Client Success Manager

  • 2018 - Feb 2023

  Develop client relationships that promote retention and growth by understanding their business needs and helping them succeed. Ensure the client is fully utilizing the capabilities of the Lead Envy platform and helping develop solutions that will optimize business operations and increase portfolio performance.Client Onboarding - Assist new clients by compiling all needed assets, guiding users through the setup process, communicating with affiliates and partners involved in launching.Customer Support - Aid in navigating the Lead Envy platform, give technical solutions or help troubleshoot problems, and advise users in properly utilizing the various functionalities. Work closely with the development team to ensure tech solution deadlines are met.Communication - Regularly communicate with clients to gather feedback and advise the client in leveraging the platform based on their individual business needs.Account Growth - Identify opportunities for growth by providing solutions to the client that will both help improve performance and optimize business operations.Customer Retention - Create/amend policies and procedures that improve the customer experience with the goal of maintaining a high level of customer satisfaction.Reporting – Provide analytic data to the client that will identify areas of improvement or areas of growth in performance.



AccuData Integrated Marketing

• United States
• Advertising Services
• 1 - 100 Employee

• Associate Client Coordinator

  • Nov 2016 - Oct 2018

  Engaging with marketers and businesses to provide data driven marketing solutions. Engaging with marketers and businesses to provide data driven marketing solutions.



Torchlight

• United States
• Advertising Services
• 1 - 100 Employee

• Account Expert

  • Feb 2016 - Aug 2016

  Developing relationships within the local economy to enable growth and help navigate the ever changing world of digital marketing. Engage with small businesses with in the local economy to help promote growth. Coordinate with clients and internally to develop strategic digital marketing campaigns and conversion platforms. Develop new business by self generating leads. Establish and maintain relationships with clients to promote growth and retention. Act as a liaison and advisor for all of clients digital marketing needs.



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Administration Operations- Sr. Associate

  • Feb 2011 - Sep 2015

  - Assisted in managing over 5 accounts with a main focus on Kaiser Permanente Insurance Co. - Compile and deliver daily reports of inventory and production for client - Manage time sensitive client requests - Maintain and provide documentation and reports for yearly auditing - Developed and amended procedures to reduce the turnaround time by 50% for offshore processes - Provide quality assurance on production in support of off shore teams - Test and provide input on applications for day to day processes - Ensured a 100% clean desk policy across all accounts and procedures



Romano's Macaroni Grill

• United States
• Restaurants
• 700 & Above Employee

• Bar Development Coordinator, Trainer, Bartender

  • Aug 2007 - Nov 2010

  - Prepare and ensure a successful shift for the bar area and servers - Maintain inventory of products associated in the bar - Develop and amend training processes for new hires - Ensure customer satisfaction in all aspects - Prepare and ensure a successful shift for the bar area and servers - Maintain inventory of products associated in the bar - Develop and amend training processes for new hires - Ensure customer satisfaction in all aspects