Ryan McCarthy
Assistant Concessions Manager at Gillette Stadium- Claim this Profile
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Bio
Zachary Pfeil
In my time working with Ryan at Bertucci’s Italian Restaurant, I have been able to see him truly excel in his managerial role. Ryan is the epitome of customer service and hospitality, a quality that extends from his dealings with the restaurant guests to his working relationships with the employees. His communication style is concise, yet warm and inviting. I was particularly impressed with Ryan’s willingness to help in my learning and development when I was new at the restaurant, even though he was not my direct manager. He is always willing to go above and beyond to get the work done, even if it calls for actions outside of his responsibilities. A recent example of this is when one of the restaurant’s dishwashers was not able to make it to work and Ryan, without hesitation, provided coverage in the dish room, on top of his manager duties. On that particular night, Ryan was at the restaurant well after all other employees and still showed up the next day with the same inviting smile and attitude. I continue to enjoy working with Ryan and am confident that, with his hospitable sensibility, his enduring work ethic, and his excellent attitude, he will succeed in any role that he finds himself.
Zachary Pfeil
In my time working with Ryan at Bertucci’s Italian Restaurant, I have been able to see him truly excel in his managerial role. Ryan is the epitome of customer service and hospitality, a quality that extends from his dealings with the restaurant guests to his working relationships with the employees. His communication style is concise, yet warm and inviting. I was particularly impressed with Ryan’s willingness to help in my learning and development when I was new at the restaurant, even though he was not my direct manager. He is always willing to go above and beyond to get the work done, even if it calls for actions outside of his responsibilities. A recent example of this is when one of the restaurant’s dishwashers was not able to make it to work and Ryan, without hesitation, provided coverage in the dish room, on top of his manager duties. On that particular night, Ryan was at the restaurant well after all other employees and still showed up the next day with the same inviting smile and attitude. I continue to enjoy working with Ryan and am confident that, with his hospitable sensibility, his enduring work ethic, and his excellent attitude, he will succeed in any role that he finds himself.
Zachary Pfeil
In my time working with Ryan at Bertucci’s Italian Restaurant, I have been able to see him truly excel in his managerial role. Ryan is the epitome of customer service and hospitality, a quality that extends from his dealings with the restaurant guests to his working relationships with the employees. His communication style is concise, yet warm and inviting. I was particularly impressed with Ryan’s willingness to help in my learning and development when I was new at the restaurant, even though he was not my direct manager. He is always willing to go above and beyond to get the work done, even if it calls for actions outside of his responsibilities. A recent example of this is when one of the restaurant’s dishwashers was not able to make it to work and Ryan, without hesitation, provided coverage in the dish room, on top of his manager duties. On that particular night, Ryan was at the restaurant well after all other employees and still showed up the next day with the same inviting smile and attitude. I continue to enjoy working with Ryan and am confident that, with his hospitable sensibility, his enduring work ethic, and his excellent attitude, he will succeed in any role that he finds himself.
Zachary Pfeil
In my time working with Ryan at Bertucci’s Italian Restaurant, I have been able to see him truly excel in his managerial role. Ryan is the epitome of customer service and hospitality, a quality that extends from his dealings with the restaurant guests to his working relationships with the employees. His communication style is concise, yet warm and inviting. I was particularly impressed with Ryan’s willingness to help in my learning and development when I was new at the restaurant, even though he was not my direct manager. He is always willing to go above and beyond to get the work done, even if it calls for actions outside of his responsibilities. A recent example of this is when one of the restaurant’s dishwashers was not able to make it to work and Ryan, without hesitation, provided coverage in the dish room, on top of his manager duties. On that particular night, Ryan was at the restaurant well after all other employees and still showed up the next day with the same inviting smile and attitude. I continue to enjoy working with Ryan and am confident that, with his hospitable sensibility, his enduring work ethic, and his excellent attitude, he will succeed in any role that he finds himself.
Experience
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Gillette Stadium
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United States
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Hospitality
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1 - 100 Employee
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Assistant Concessions Manager
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May 2017 - Present
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Commissary Supervisor - Purchasing & Recieving
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Nov 2015 - May 2017
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Commissary Associate
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Jul 2015 - Nov 2015
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Bertucci's
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United States
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Restaurants
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400 - 500 Employee
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Assistant Manager
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Aug 2012 - May 2015
• Accountable for the Carryout department - representing 40% of the business or $1.2M a year • Responsible for closing the restaurant every night, including preparing the nightly cash deposit and ensuring the building is clean and secure • Organize and promote Dinning for Dollars events to support community organizations resulting in $30K additional net revenue during Q4 2014 • Recruit and train staff to ensure long-term success by achieving and maintaining an overall staff competency if 98% • Cultivate an “Absolute Guest Satisfaction” mentality • Implement a daily and monthly maintenance routine for Carryout employees • Utilize one-on-one training to improve guest satisfaction resulting in a survey score average of 9.4 out of 10 • Drive sales building strategies to increase check average by 7.8% in 2013 and 13.3% in 2014 • Initiate a successful monthly local brand marketing strategy using the Neponset Valley Chamber of Commerce email list to help increase delivery transactions by 2.6% and grow delivery sales by 6.6% Show less
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Bertucci's
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United States
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Restaurants
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400 - 500 Employee
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Shift Supervisor
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Jan 2012 - May 2012
• Organize contests to promote teamwork and increase sales by 4.6%• Recruit the best employees that will stay and fit with the culture• Train and re-train all Carryout and Host employees resulting in a 94% overall competency rating.• Ensure proper uniform standards• Conduct educational and productive Pre-Meals
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Shift Supervisor
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Jul 2010 - Dec 2011
• Ensure food is stored, handled, and prepared properly. • Train and coach all employees to company standards.• Pay invoices using Remacs.• Effectively manage restaurant labor costs vs. sales percentage.• Staff appropriately for forecasted sales.• Utilize financial control systems in order to keep restaurant discounts within budget.
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Host/Carryout/Line Cook
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Aug 2008 - Jul 2010
• Prioritized tasks appropriately• Encouraged teamwork• Adhered to all company recipe and uniform standards• Demonstrated an ability to listen closely to others • Communicated open and honestly
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Education
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2005 - 2009
Holliston High School
Community
