Experience

Digital Check Corp.

• United States
• Banking
• 1 - 100 Employee

• RMA Lead Service Technician

  • Jun 2019 - Present

  Rancho Cucamonga, CA Working and interfacing with RMA technicians ensuring repair priorities by customer RMA and AUR pool units. Reviewing RMA and AUR completions for all required information when processing a repair, utilizing RMA Web Portal, NetSuite software, Microsoft Excel, and etc. Work jointly with Engineering and Manufacturing departments to gather and/or provide information serving towards product process improvement. Reviewing Smart Source spare board screenshots by verifying that all… Show more Working and interfacing with RMA technicians ensuring repair priorities by customer RMA and AUR pool units. Reviewing RMA and AUR completions for all required information when processing a repair, utilizing RMA Web Portal, NetSuite software, Microsoft Excel, and etc. Work jointly with Engineering and Manufacturing departments to gather and/or provide information serving towards product process improvement. Reviewing Smart Source spare board screenshots by verifying that all entitlements have been set to spare board settings. Maintaining Quality Report for Scanbox QA working closely with production department to communicate the types of rejects helping to improve and streamline the process. Train other RMA technician to properly support all RMA receiving process through the NetSuite workflows. Assign RMA technicians to perform any Smart Source reconfiguration needed assuring that units meet Digital Check quality standards. Report to service manager any failures on FGI units while conducting Smart Source reconfiguration or rework. Communicate with all departments and complete special assignments as required.

• RMA Technician

  • Nov 2016 - Present

  Rancho Cucamonga, CA Responsible for inspections, testing, troubleshooting hardware/software and driver installation for all Digital Check and Smart Source products. Understand and follow manufacturing and/or customized test procedures using standard test equipment and/or custom test tools to perform product functional test to identify RMA system failures. Testing, troubleshooting, disassembling, assembling, and repair RMA units base on product specification and workmanship standards. Identify… Show more Responsible for inspections, testing, troubleshooting hardware/software and driver installation for all Digital Check and Smart Source products. Understand and follow manufacturing and/or customized test procedures using standard test equipment and/or custom test tools to perform product functional test to identify RMA system failures. Testing, troubleshooting, disassembling, assembling, and repair RMA units base on product specification and workmanship standards. Identify warranty status by the customer RMAs and AURs pool units. Receiving incoming Digital Check and Smart Source products through Web Portal and NetSuite software. Preparing the shipping labels for customer RMAs and AURs for shipping.

• QA Technician

  • Jul 2013 - Present

  Rancho Cucamonga, CA Ensure that quality standards are met on all incoming products including: testing and troubleshooting various check scanner units. Inspecting product for scratched covers, missing parts such as screws, washers and making sure that all correct labels are applied for assigned units. Monitor output and keep track of completed units to make sure output quantity is met.



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Transaction Processor

  • Mar 2009 - Jul 2011

  La Mirada, CA Operated IBM sorting/reader machine. Batched, checked, and picked up proof checks work from proof operators. Prepared for packaging and delivered to mailroom department. Met all deadlines.



San Gabriel Hospital

• Pharmacy Technician

  • Nov 2010 - Dec 2010

  San Gabriel, CA Selected and prepared medications and pharmaceutical products by name and dosage listed on physician's order. Placed merchandise in proper container with correct label, made required notations and initials to physician's orders. Preparing the medications according to the standards of quality and guidelines of the pharmacy. Packaging the drugs according to government rules and pharmacy standards. Provided assistance in the final checking of filled… Show more Selected and prepared medications and pharmaceutical products by name and dosage listed on physician's order. Placed merchandise in proper container with correct label, made required notations and initials to physician's orders. Preparing the medications according to the standards of quality and guidelines of the pharmacy. Packaging the drugs according to government rules and pharmacy standards. Provided assistance in the final checking of filled prescriptions. Maintaining the cleanliness and safety at work environment. Maintaining record of long term patients. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Storeroom Clerk/Distribution Clerk/Mailroom Clerk

  • Nov 2005 - Dec 2008

  Los Angeles, CA Ordered and delivered supplies in the hospital and clinics. Pulled orders for additional inventory. Received and stocked storeroom from different vendors. Maintained the area of assignment to be well stocked for the whole day. Received and sorted mail from USPS and delivered to the physician’s office.