Group Data Protection Officer

• Dec 2022 - Present

Data Protection Officer

• Mar 2022 - Dec 2022

Data Protection Officer

• Jun 2020 - Apr 2022

People Data Manager

• Nov 2018 - Jun 2020

Data Protection & Data Governance SME, providing advice to the business in meeting regulatory requirements whilst delivering maximum efficiency.

Data Governance Officer

• Nov 2017 - Nov 2018

Sales Policy Manager

• Oct 2013 - Nov 2017

Design and management of Group Sales Policy, outlining the Society’s approach to the provision of Mortgages, Current Accounts, Savings and General Insurance Products across Branch, Contact Centre and Digital distribution channels, ensuring the fair treatment of customers. Delivering Society customer experience strategy through the ongoing review and enhancement of customer journeysInterpretation and embedding of regulatory rules and principles into customer facing processes ensuring appropriate customer outcomes are achieved whilst delivering the intended customer experience. Show less

Sales Development Manager

• Aug 2012 - Oct 2013

Development of customer journeys, providing framework and guidance for colleagues in the provision of Mortgages, Current Account, Savings and General Insurance mapped against relevant regulations demonstrating ongoing compliance.

Senior Equity Release Advisor

• Mar 2010 - Aug 2012

Provide whole of market equity release advice including Fact Find, research, recommendation and presenting solutions to clients alongside generating cross sale opportunities to mortgage, insurance and annuities teams. Provide whole of market equity release advice including Fact Find, research, recommendation and presenting solutions to clients alongside generating cross sale opportunities to mortgage, insurance and annuities teams.

Mortgage Advisor

• Aug 2009 - Mar 2010

Whole of market mortgage advice, multi tied Life/CI MPPI and ASU advice. Self employed requiring alot of self generating leads, converting cold leads to appointments and applications. Researching and producing suitability letters Whole of market mortgage advice, multi tied Life/CI MPPI and ASU advice. Self employed requiring alot of self generating leads, converting cold leads to appointments and applications. Researching and producing suitability letters

Customer Account Manager/Branch Manager

• Apr 2008 - Aug 2009

Account management for clients 60-120 in arrears with personal & secured loans. dealing with rehabilitation of clients as well as managing bad debt charge off Account management for clients 60-120 in arrears with personal & secured loans. dealing with rehabilitation of clients as well as managing bad debt charge off