Telecoms Learning and Functional Skills Coach

• Mar 2022 - Present

Achievements: - Took a leading role in the company’s Direct Delivery. - 100% Pass (or above) rate for Direct Delivery in Telecoms. - Achieved a TAQA Level 3. Responsibilities: - Coaching Apprentices from multiple Telecommunications Companies with varying roles on the Telecoms Field Operative Level 2 Standard and Functional Skills English Assessments. - Using E-Portfolio platforms such as OneFile and SmartAssessor provide feedback on tasks/portfolios as well as ensure Off The Job Hours are met. - Delivering Workshops to Learners from all ages and backgrounds, virtually and in person. - Conducting Progress Reviews with Learners on a 1-to-1 basis. - Administrative work including managing Learner schedules, ensuring they complete all necessary Workshops and Reviews. - Managing my own schedule and utilising Excel to monitor Learner progress. Show less

Field Service Technician

• Feb 2021 - Mar 2022

Achievements:- Mentored and coached multiple colleagues within different age ranges and from different backgrounds.- Designated the responsibilities of Bench Strength Technician based on my attitude to work and stand-out KPI performance. - Used my own time to go on ride outs with our Networks team and also day experiences with CPE Security Testing and InterOps in order to expand my knowledge.Responsiblities:- Installing and Servicing Virgin Media products for Residential and Business Clients.- Working on a HFC, TDM and Fibre network, doing my part to maintain the integrity of it.- Took responsibilities of Acting Manager when neccesary, organising routes and providing over the phone support to Technicians. - Providing excellent customer service whilst utilising my technical skills in order to achieve consistently strong NPS scores and generate RAF Leads. Show less

Apprentice Field Service Technician

• Oct 2019 - Feb 2021

Achievements:- Won Apprentice of the Year 2021. - Achieved a Level 3 Apprenticeship in Unified Communications (first Nationally to complete all coursework).- Elected as E-Track Embassador, where I learnt the training providers systems and supported fellow Apprentices on how to use it.

Pharmacy Advisor

• Nov 2018 - Oct 2019

Achievements:- Progressed from a part-time Customer Advisor to a full-time Pharmacy Advisor.- Completed an internally ran 'First Line Leader' management course allowing me to take further responsibilities. Responsiblities:- Working in a team to dispense prescriptions for patients within certain time limits and in high pressure environments.- Liasing with Care Homes and preparing their clients medication, ensuring no mistakes are made. - Taking on Managerial responsibilities when others were on leave, including designating roles and motivating the team. Show less

Trainee Pharmacy Advisor

• Sep 2017 - Nov 2018

Achievements: - Achieved an NVQ Level 2 in Pharmacy Services.

Customer Advisor

• Jul 2016 - Sep 2017

Customer Service Advisor

• Jul 2017 - Sep 2017

Crew Member

• Jan 2016 - Apr 2016