IT Systems Administrator

• août 2022 - - aujourd’hui

IT Technical Manager

• mars 2022 - août 2022

Senior IT Support Engineer

• févr. 2021 - mars 2022

IT Support Engineer

• janv. 2020 - févr. 2021

First Line Engineer

• juin 2019 - déc. 2019

I am a fully trained IT Support Technician, providing professional IT technical and support services to local businesses and globally recognised brands. As the first point of contact for our customers, I generally deal with issues relating to PCs, phones, internet and printers. I can access PCs remotely and fix problems with Microsoft Office applications, create new user accounts within Active Directory, Office 365 or local exchange. Reset customer passwords and solve printer issues; add and remove printers as required. If the issue is more complex, I will schedule myself time to work through the problem using a ticketing system. On the occasions that I am unable to resolve a problem, I will provide a brief and escalate to a senior colleague. As a matter of course I gain feedback from customers to ensure they are content with the service provided.

IT Support Technician

• avr. 2017 - juin 2019

As an IT Support Technician at AF-IT Ltd, I provided professional IT solutions to businesses, delivering a high standard of customer service either by telephone, face to face or via email. This involved carrying out remote or on-site fault diagnosis on customer computers, installing and upgrading software and hardware; and building up, servicing and maintaining computers, laptops and servers. I regularly collaborated with other team members to solve problems and find solutions. As an IT Support Technician at AF-IT Ltd, I provided professional IT solutions to businesses, delivering a high standard of customer service either by telephone, face to face or via email. This involved carrying out remote or on-site fault diagnosis on customer computers, installing and upgrading software and hardware; and building up, servicing and maintaining computers, laptops and servers. I regularly collaborated with other team members to solve problems and find solutions.