Experience

euNetworks

• United Kingdom
• Telecommunications
• 200 - 300 Employee

• Team Lead CNO Service Assurance

  • Apr 2022 - Present

  London, England, United Kingdom

• CNO Technical Service Engineer

  • Feb 2019 - Apr 2022

  London, United Kingdom



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Deployment Engineer

  • Aug 2018 - Jan 2019

  London, United Kingdom Duties: • Technical expert of SDH/PDH/DWDM/SONET Products within a large Telecommunications Service Provider. • Technical expert using CenturyLink live DWDM equipment such as Huawei Technologies 6800/3800/1600, Infinera DTN/DTN-X, ADVA R7, Alcatel Lucent/Nokia 1830 and Ciena 6500. • Deploying DWDM service backbones for internal teams across EMEA network, utilizing the Level 3 and CenturyLink DWDM, Dark Fibre and leased transport from Global Providers adhering to quality and… Show more Duties: • Technical expert of SDH/PDH/DWDM/SONET Products within a large Telecommunications Service Provider. • Technical expert using CenturyLink live DWDM equipment such as Huawei Technologies 6800/3800/1600, Infinera DTN/DTN-X, ADVA R7, Alcatel Lucent/Nokia 1830 and Ciena 6500. • Deploying DWDM service backbones for internal teams across EMEA network, utilizing the Level 3 and CenturyLink DWDM, Dark Fibre and leased transport from Global Providers adhering to quality and detail. • Creates and maintains project plans showing key activities, milestones, dependencies, durations and tasks ownership for each project. Ensuring that deviations to critical milestones are flagged at the earliest opportunity. • Project Manage the implementation of the network delivery and optimisation plans ensuring internal and external suppliers are delivering to budget, on time and to scope. • Ensure the manager’s philosophy of ownership of tasks is followed, stressing the need for individual order accountability. Identify risks and raise appropriate escalations or expedites to mitigate against these risks. • Accurately update and maintain the global Level 3 inventory database and network elements. • Update all global and regional customer databases to provide complete and timely status throughout the life-cycle of each network deployment and network decommission. • Manage the installation and implementation of DWDM, Dark Fibre and 3rd party connections scheduling and prioritizing tasks via the global work flow task systems. • Engage with Network Planning, Transport Provisioning, Sales, Field Engineers and project management. • Initiate and drive new processes within the team for maximum effectiveness. • Support network planning, service delivery and engineering with network deployment issues, when support requested. • Liaise with Architecture, Operations, Tier 3, Product and Management to ensure the successful planning, technical and financial approvals and implementation of projects.

• Senior Transport Provisioner

  • Nov 2017 - Aug 2018

  London, United Kingdom Working as a member of the EMEA Transport Provisioning team, I am responsible for the design, test and deployment of European and transatlantic customer transport, dark fibre and infrastructure orders across the Level 3 Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements. Essential Duties:- -Design and test network deployment utilizing the various tools and Platforms at all Transport levels, also including… Show more Working as a member of the EMEA Transport Provisioning team, I am responsible for the design, test and deployment of European and transatlantic customer transport, dark fibre and infrastructure orders across the Level 3 Global Network. At all times ensuring the implementation meets customer expectations and business revenue requirements. Essential Duties:- -Design and test network deployment utilizing the various tools and Platforms at all Transport levels, also including dark fiber services traversing Level 3’s Transport Network. -Manage implementation of customer orders to both meet customer expectations and deliver order revenue in line with business guarentee. -Ensuring SLA’s are achieved and customer expectations are fulfilled. -Ensure the veracity of customer service designs by completing Level 3 standard testing/customer specific testing over both Level 3 network elements and third party leased components. -Plan and execute service migrations from acquired legacy networks or customer requested changes. -Implement disconnection of cancelled leased dark fiber services and communicate disconnection requirements to third party capacity providers. -Ensure customer Satisfaction is maintained at all times by achieving delivery targets. -Identify chronic failures and implement relevant service improvement plans to ensure a long term resolution of these failures. -Maintain and manage highly accurate Transport and Dark Fiber Inventory in the various databases utilized for recording Network Inventory.



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Senior Transport Provisioner

  • Jul 2017 - Nov 2017

• Network Provisioning Engineer

  • Oct 2014 - Jul 2017

• Apprentice Provisioner

  • Mar 2013 - Sep 2014