Experience

Class Networks

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Project Manager

  • Aug 2020 - Present

• Technical Specialist

  • Jul 2019 - Jul 2020

  As Technical Specialist & Project Manager I have been responsible for project management & implementations and being an in-house expert for technologies and solutions offered to customers within a successful Telecommunications, Microsoft & IT MSP business.I have built quite a unique portfolio of successfully delivered projects, primarily my client base has been non-profit and charitable organisations as well as small to mid size businesses.Using my skillset that I have developed over many years including:Office 365 expertise, SharePoint, OneDrive, EMS, Intune (for managing Mobile & PC/Laptops)AutoPilot (white glove & OOBE deployments), Microsoft Teams (including Microsoft Phone System)MS Forms, Exchange, Microsoft Azure, Azure AD, Microsoft Licensing, Anti-Virus deployment (Sophos) and much more. All of these to help propose solutions for potential customers for pre-sales as well as actually implementing the solutions through the entire project life cycles under my ownership. My project delivery also included end-user training, continued a personable level of support where essential or escalating to BAU support teams.Additionally I have extensively delivered VOIP telephony projects, upgrading legacy/traditional office telephony services & porting numbers to SIP trunks linking to modern cloud hosted solutions. Supporting customers through the entire project life cycle and ensuring I identify and mitigate risks, efficiently plan and communicate every step. The VOIP platforms I have worked with include an in house hosted voice system and Microsoft Teams Voice (Teams for calling using SBC & MS Phone licenses).One of the latest ventures has been implementing MDM solutions for customers who procure their mobile device estate through our sales team. I have consulted and provided pre-sales demonstrations to help push the sale and worked closely with the end customer to on-board devices using Zero Touch or Apple Business Manager enrolment to MDM products. Show less



Royal Grammar School Guildford

• Guildford, United Kingdom

• IT Service Desk Manager

  • Apr 2017 - Jul 2019

  As IT Service Desk Manager. My responsibilities include managing first point of call help desk communications, supporting 200 staff and 900 students. Delegating & prioritising helpdesk workflow to a team of 1st line technicians as well as working alongside the Network Engineer and Director of IT escalating support queries where necessary and acting as an escalation point. On a daily basis I work with Microsoft Servers & Services (domain controllers, active directory, group policy, application, print, file and security). I work actively with Windows 10 – designing and deploying images and supporting these. I work with Azure cloud services (Predominantly Intune & Azure Active Directory) As an Office 365 global administrator for our organisation responsible for administering users, groups, OneDrive and SharePoint cloud services. I have worked on many projects through my employment, a few most notable: - Office 365 Deployment – Assisted the Network Engineer & Director of IT in replacing on-premise exchange and file services to Office 365 cloud. Assisted in the migration of users local data to OneDrive cloud storage & departmental files from file shares to SharePoint. - Azure Projects including Azure AD Autopilot Surface deployment via Intune and the device configuration, management and app deployment via Intune. - Migration and upgrade of on-prem servers (Windows) to Azure cloud hosting solutions. I have worked on a profile of previous projects which can be detailed on request. Show less



Royal Grammar School, Guildford

• IT Support Engineer

  • May 2015 - Apr 2017



Godalming College

• Godalming, Surrey

• IT Technician

  • Nov 2013 - May 2015