Ryan Isava
Customer Relations Manager at The National Insurance Board of Trinidad and Tobago- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English Native or bilingual proficiency
-
Spanish Full professional proficiency
Topline Score
Bio
Adiola Monsegue
Within my tenure at Penta Paints I have learned alot form Mr. Isava. Mr. Isava is very passionate about all aspects of Marketing & Communications.
Adiola Monsegue
Within my tenure at Penta Paints I have learned alot form Mr. Isava. Mr. Isava is very passionate about all aspects of Marketing & Communications.
Adiola Monsegue
Within my tenure at Penta Paints I have learned alot form Mr. Isava. Mr. Isava is very passionate about all aspects of Marketing & Communications.
Adiola Monsegue
Within my tenure at Penta Paints I have learned alot form Mr. Isava. Mr. Isava is very passionate about all aspects of Marketing & Communications.
Credentials
-
Prosci® Certified Change Practitioner
ProsciJul, 2022- Oct, 2024 -
Mentorship Programme
Arthur Lok Jack Graduate School of Business, The University of the West IndiesJan, 2012- Oct, 2024
Experience
-
The National Insurance Board of Trinidad and Tobago
-
Trinidad and Tobago
-
Insurance
-
100 - 200 Employee
-
Customer Relations Manager
-
Aug 2015 - Present
• Achieved consistent success at the main objectives which are to increase the Public Value Perception and to increase the Customer Equity of the NIBTT, using mechanisms and metrics to identify, monitor and increase the Customer Lifetime Value (LTV), through the entire supply chain, internally and externally. • Develop, implement and administer Customer Service Strategies and objectives to ensure the delivery of excellent service, to the delight of the customers. • Develop, implement and monitor an appropriate framework for the measurement, monitoring and analysis of customer lifecycle, consumer behavior and trends, service metrics both internally and externally, using various survey and data gathering mechanisms including but not limited to the following: Net Promoter Scores (NPS), Mystery Shoppers, and Customer Satisfaction Surveys. • Develop and implement a Customer Service Policy. • Provide Leadership and oversight for the NIBTT’s public Call Centre team and the direct subordinate; Customer Care Manager, to improve the day to day management and customer engagement. • Implementing strategies to manage the relationships between the organization and over 600,000 customers, contributing over four hundred million dollars (TT$400,000,000.00) per month. • Administering the customer relationships between the NIBTT and over 150,000 claimants per month. • Establish, implement and review customer service standards for the delivery of NIBTT’s products and services. • Develop strategies to build and maintain client relationships. • Development and review of processes and procedures to ensure consistency in the delivery of NIBTT’s products and services within customer service objectives. • Conduct training and coaching throughout the entire organization on Customer Service standards and policies, continuously working to achieve excellence in customer service delivery. Show less
-
-
-
-
Business Consultant
-
Jul 2010 - Jul 2015
Strategy Development & Management and coordination of all aspects of the company's operations and day-to-day activity including three main customer service departments (Human Resources, Industrial Relations & Training & Development). Also responsible for the Finance Department with control over all financial transactions, Human Resources, Procurement and the Sales & Marketing and Business Development Department with general oversight on all activity. Reporting directly to the Chairman of the Board and a Multi-Disciplined Board of Directors. Show less
-
-
-
-
Business Development
-
Jan 2009 - Jun 2015
The Caribbean has many opportunities for sales and brand development to increase revenues and profitability of any business. As is one of the Emerging Market Spaces with the most untapped potential. Companies and Brands rarely capitalise on the real potential of the Caribbean Markets and leave potential revenue in the hands of the consumers for other, less than quality or sophisticated, competitors to attain. One of the main reasons for this is the lack of strong customer relationships and consumer connection. This can easily be overcome by adopting a strategy of customer focus, identifying the gaps in the connection between you and your customer and consumers in all Caribbean Territories. Need to increasing sales and revenue? Want to find new markets? Create winning Brands! Services including: Increase sales Increase Market Share Increase Profitability Identify new sales opportunities Find new sales opportunities Sell harder and smarter Build relationships with suppliers Provide suppliers with information on market trends to increase business Find new suppliers Customer Service Customer Retention Build Customer Relationships Create Customer Loyalty Increase Brand Value Perception Market Analysis Feasibility Analysis Marketing Plan preparation for Regional Territories Sales plans Revenue Budget preparation Creative Guidance for A&P campaigns for the achievement of marketing plan Oversight of the Marketing plan and A&P implementation Reduce the cost of doing business in the Caribbean Develop Brand Presence in the regional territories Create Market loyalty to brand Create Demand & Pull Create Brand Equity Contact me on my mobile 868-748-9801 in Trinidad & Tobago or via email ryanisava@yahoo.com Show less
-
-
-
-
Business Development Specialist
-
Jul 2013 - Aug 2014
Find new markets and customers Find new markets and customers
-
-
-
ECA / ESC
-
Argentina
-
Higher Education
-
General Manager
-
Jan 2010 - Apr 2011
Develop new business and revenue streams Establish operational systems and processes to attain operations and cost efficiency and revenue maximization Develop new business and revenue streams Establish operational systems and processes to attain operations and cost efficiency and revenue maximization
-
-
-
-
Executive Manager
-
Feb 2007 - Dec 2009
Manage all Marketing, Public Relations and Communications strategy development, implementation and coordination of activities for all brands in the corporate company including Penta & Glidden Decorative Paint Products, NEXA AUTOCOLOR Auto Refinish Products, DEVOE Industrial Coatings, Lancaster Accessories and all other products manufactured and distributed by Penta Paints Caribbean Limited within Trinidad & Tobago and 15 other territories within the Caribbean. Manage all Marketing, Public Relations and Communications strategy development, implementation and coordination of activities for all brands in the corporate company including Penta & Glidden Decorative Paint Products, NEXA AUTOCOLOR Auto Refinish Products, DEVOE Industrial Coatings, Lancaster Accessories and all other products manufactured and distributed by Penta Paints Caribbean Limited within Trinidad & Tobago and 15 other territories within the Caribbean.
-
-
-
-
Executive manager
-
2007 - Dec 2009
Implement commercial business acumen Streamline sales and marketing activities to increase sales and brand equity Identify new markets and implement strategies to attain market entry and grow market share Implement commercial business acumen Streamline sales and marketing activities to increase sales and brand equity Identify new markets and implement strategies to attain market entry and grow market share
-
-
-
-
Director of Client Services
-
Jan 2002 - Jan 2007
Company's Operations Management, Oversight of Client Services and consultancy within the Caribbean and South America in: Broadcast Media planning, Television and Radio sales, New Market Development, Corporate Communications & PR, Distribution & Sales, Marketing and Branding, Advertising & Promotions, Public Relations management, Customer Service, Market Research and Analysis of Market Intelligence. Identifying and setting corporate objectives and goals. Developing detailed action plans to achieve these goals and objectives. Management and Co-ordination of all project and components for brand and business development, Sales, Marketing and Communications. Worked with and provided consultancy to 5 major advertising agencies for various regional and international brands. Show less
-
-
-
Radio 104
-
Brazil
-
Broadcast Media Production and Distribution
-
Music Radio 97/Radio 104 Marketing Executive
-
Nov 2000 - Dec 2001
Analysing Market Positioning through Research and competitive analysis for the Development of an Adequate Marketing Strategy and Communications Plan. Advising clients and advertising agencies of appropriate advertising strategies (advertising Plans). Revenue and Cost Effectiveness Management. Event and Press conference planning and coordination. Analysing Market Positioning through Research and competitive analysis for the Development of an Adequate Marketing Strategy and Communications Plan. Advising clients and advertising agencies of appropriate advertising strategies (advertising Plans). Revenue and Cost Effectiveness Management. Event and Press conference planning and coordination.
-
-
-
HFCB
-
Germany
-
Spectator Sports
-
1 - 100 Employee
-
Foote Cone & Advertising Account Executive
-
May 2000 - Nov 2000
Belding (FCB) Managing and coordinating all Regional, International and Local advertising and promotional responsibilities. Analysis of market intelligence. Development and Implementation of Marketing Plans, Advertising plans and Promotional Strategies, for Clients to achieve their sales & marketing objectives. Belding (FCB) Managing and coordinating all Regional, International and Local advertising and promotional responsibilities. Analysis of market intelligence. Development and Implementation of Marketing Plans, Advertising plans and Promotional Strategies, for Clients to achieve their sales & marketing objectives.
-
-
-
Flavorite Foods Ltd
-
United Kingdom
-
Food & Beverages
-
Sales Manager
-
Jan 1999 - May 2000
ISO 9002 Management Preparation Team. Managing the Trade Sales team. Managing Distribution. Developing Budgets and ensuring budgeted Sales Targets are achieved. Development and Implementation of Team Building Exercises & Incentive Programmes. Ensuring the Cost Effectiveness and Efficiency of the Sales and Distribution Teams and their processes. Monitoring sales and inventory levels. Revenue Management. Customer Service Management. Developing and Implementing Promotions for the trade. ISO 9002 Management Preparation Team. Managing the Trade Sales team. Managing Distribution. Developing Budgets and ensuring budgeted Sales Targets are achieved. Development and Implementation of Team Building Exercises & Incentive Programmes. Ensuring the Cost Effectiveness and Efficiency of the Sales and Distribution Teams and their processes. Monitoring sales and inventory levels. Revenue Management. Customer Service Management. Developing and Implementing Promotions for the trade.
-
-
-
-
Service Officer
-
Jan 1997 - Jan 1998
Computer Co-operation Development of the Customer Services Strategy and (London UK) Standards. Attaining customer satisfaction in: Business and Consumer Communications services, Software and Hardware applications and providing Technical Support. Computer Co-operation Development of the Customer Services Strategy and (London UK) Standards. Attaining customer satisfaction in: Business and Consumer Communications services, Software and Hardware applications and providing Technical Support.
-
-
-
Mellville
-
South Africa
-
Shipping Shipping Agent
-
Jan 1994 - Jan 1997
With emphasis on documentation, customs procedures and international shipping practices and laws. With emphasis on documentation, customs procedures and international shipping practices and laws.
-
-
Education
-
2012 - 2014
Period Type School
Master of Business Administration (MBA), Executive MBA -
2012 - 2014
UWI
Master of Business Administration (MBA), International Marketing -
1985 - 1990
Secondary St. Anthony's College
Of Business, Agriculture and Social Studies
Community
