Experience

First Mid

• United States
• Financial Services
• 200 - 300 Employee

• Branch Manager

  • Mar 2019 - Present



U.S. Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Apr 2016 - Mar 2019



PetSmart

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Mar 2015 - Apr 2016

  Performance reviews and hiring processesService customers utilizing superior customer service skillsUtilize computerized system, documentation and administrative procedures using SAPResponsible for extra service sales and building a team to help increase extra services being soldControl shrink and manage inventory levelsKeep up with inventory standards by reviewing data and generating reportsFollow regulatory procedures and enforce themOverseeing the business in absence of the Store Manager

• Pet Care Manager

  • Apr 2012 - Mar 2015

  Performance reviews and hiring processesService customers utilizing superior customer service skillsUtilize computerized system, documentation and administrative procedures using SAPResponsible for extra service sales and building a team to help increase extra services being soldControl shrink and manage inventory levelsKeep up with inventory standards by reviewing data and generating reports



PETCO Animal Supplies, Inc.

• Edwardsville, IL

• Assistant Store Manager

  • Mar 2007 - Apr 2012

  HR Functions: Served as key member of hiring/interviewing team and completed payroll Resolved customer issues while delivering high level customer service Responsible for the continuous training and development of all associates Accountable for achieving budgeted sales goals as well as other department goals Trained in up selling and teaching how to sell extra services Managed a team to decrease live animal shrink (aquatics department) and build sales Ordered live animals and supplies and maintained appropriate levels.