General Manager

• Apr 2012 - Present

• Responsible for the management of both the bar and restaurant• Ensure all staff provide high levels of customer service• Conveying a wide range of product knowledge to customers and staff• Organising and implementing marketing and promotions with numerous products and suppliers• Excellent customer service, responding to the needs of the customers and dealing with any complaints• Planning and running events• Meeting budgets and exceeding revenue targets• Monitoring,… • Responsible for the management of both the bar and restaurant• Ensure all staff provide high levels of customer service• Conveying a wide range of product knowledge to customers and staff• Organising and implementing marketing and promotions with numerous products and suppliers• Excellent customer service, responding to the needs of the customers and dealing with any complaints• Planning and running events• Meeting budgets and exceeding revenue targets• Monitoring, ordering stock to control stock levels• Use excel spreadsheets to analyse sales figures • Staff management including recruitment, training and motivation of staff• Working with a promoter to organise and run live music and comedy events• Part of Live at Leeds fringe festival• Updated product portfolio to reflect trends in current market• Worked closely with various representatives to discuss new products • Creating and updating cocktail menus continuously Show more Show less