Experience

Study.com

• United States
• E-Learning Providers
• 700 & Above Employee

• Senior Manager of Content

  • Sep 2021 - Present

• Content Development Manager, Product Owner

  • Jun 2015 - Present

• Product Owner, Operations & Staffing Coordinator

  • Mar 2015 - Present

• Operations and Staffing Coordinator

  • Mar 2014 - Mar 2015



Google

• United States
• Software Development
• 700 & Above Employee

• Global Survey Policy and Quality Control (QC) Operations Lead

  • Feb 2012 - Jul 2013

  - Deep understanding of project ecosystem and process interactions- Cross-functional collaboration with engineering and map alignment teams- Specific individual and team accomplishments: o Significantly increased communication between QC team and field teams o Transformed QC process to a more objective procedure o Led the training and establishment of the QC team in Europe o Team QCs 2500-4000 surveys a week from venues around the world Show less

• Operations Specialist/ Trainer

  • Jul 2011 - Feb 2012

  I traveled across the US collecting data for Google’s Indoor Maps project. I worked in small teams and was expected to complete my work by a firm deadline with very little supervision or guidance. - Promoted to trainer after six weeks on the job- Assisted in the planning of travel arrangements for my team- Trained new team members



California Polytechnic State University (Cal Poly)

• Higher Education
• 700 & Above Employee

• Graduate

  • Jun 2007 - Jun 2011

  International Management Major Psychology Minor BS in International Management International Management Major Psychology Minor BS in International Management



Xingbao Kindergarten

• Dalian, China

• AIESEC Internship: English Teacher (China)

  • Jun 2010 - Nov 2010

  Took an internship teaching English in China as a way to help supplement what I was learning in my international management courses. Experienced many challenges during my trip from dealing with the language barrier to dealing with unethical business. This experience taught me how to face challenges in an unfamiliar environment and work with people from very different backgrounds. - Taught English to Chinese Children 2-10 years old and adults - Created lesson plans and games for each class Show less



FedEx Office

• United States
• Printing Services
• 700 & Above Employee

• Customer Service Associate

  • Jun 2009 - Jun 2010

  Worked at FedEx Office to gain experience with a company with a strong international reputation. My experience working on projects for customers taught me the importance of paying attention to details. Being a part of the customer service, shipping and production process gave me the experience of leveraging different business functions to work together seamlessly. - Packed and processed packages for domestic and international shipping - Took customer printing orders - Operated photocopy, binding and other auxiliary equipment - Provided customer service and assisted customers with machines Show less



Crossgates Cabana Club

• San Jose, CA

• Swim Coach

  • Apr 2007 - Aug 2007

  Working as a swim coach gave me the opportunity to give back to the team that I had belonged to for fourteen years. This position allowed me to be in a position of leadership and give guidance to both confident and timid swimmers. I learned how to adjust my teaching style depending on the age group and skill level I was working with at the time. - Taught children how to swim - Supervised children during practice - Opened and closed pool for practice - Wrote up team rosters Working as a swim coach gave me the opportunity to give back to the team that I had belonged to for fourteen years. This position allowed me to be in a position of leadership and give guidance to both confident and timid swimmers. I learned how to adjust my teaching style depending on the age group and skill level I was working with at the time. - Taught children how to swim - Supervised children during practice - Opened and closed pool for practice - Wrote up team rosters



PW Supermarkets

• San Jose, CA

• Courtesy Clerk

  • Sep 2005 - Mar 2007

  My main goal for working at PW was to gain working experience before college. This job showed me the importance of teamwork in the workplace to create a pleasant experience for the customers. As my first work experience, this job gave me the confidence that I could balance multiple responsibilities (work, school and sports) at one time. - Customer service - Bagged groceries - Cleaned up the store - Helped with register My main goal for working at PW was to gain working experience before college. This job showed me the importance of teamwork in the workplace to create a pleasant experience for the customers. As my first work experience, this job gave me the confidence that I could balance multiple responsibilities (work, school and sports) at one time. - Customer service - Bagged groceries - Cleaned up the store - Helped with register