Ryan Hoath
Ecommerce Manager at Mustang Motorsport- Claim this Profile
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Bio
Credentials
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Bachelor of Information Technology
Deakin UniversityDec, 2016- Oct, 2024
Experience
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Mustang Motorsport
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Australia
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Ecommerce Manager
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Mar 2021 - Present
• Maintaining the Mustang Motorsport online store. • Creation and editing product listings to ensure high-quality copy and media on product listings. • Managing community sentiment across social media platforms. • Answering customer emails, phone calls and live chat. • Managing the warehouse: Processing deliveries, organising and storing stock. • Printing customer orders, picking products, packing orders, and booking couriers. • Running Facebook (Meta) and Google Advertising • Maintaining the Mustang Motorsport online store. • Creation and editing product listings to ensure high-quality copy and media on product listings. • Managing community sentiment across social media platforms. • Answering customer emails, phone calls and live chat. • Managing the warehouse: Processing deliveries, organising and storing stock. • Printing customer orders, picking products, packing orders, and booking couriers. • Running Facebook (Meta) and Google Advertising
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QA Testing
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Feb 2020 - Nov 2020
• General testing across all features of the game to provide feedback on balance issues, unexpected behaviour, and fun-factor. • Functional Testing using black-box methodology. • Detailed reporting maintained including step-by-step reproduction instructions. • On-screen video recording to show issues. Video editing for clarity and concision. • General testing across all features of the game to provide feedback on balance issues, unexpected behaviour, and fun-factor. • Functional Testing using black-box methodology. • Detailed reporting maintained including step-by-step reproduction instructions. • On-screen video recording to show issues. Video editing for clarity and concision.
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GameHEART
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Computer Games
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Social Media Coordinator
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Jun 2018 - Jun 2020
• Maintaining social presence on Facebook, Instagram, YouTube and Twitter. • Creating content for all social media channels. • Writing articles, fact pieces, and guides for GameHEART website. • Writing editing and publishing videos for YouTube channel. • Analysis of channel analytics to understand and leverage channel audience and their tastes. • Preparing reports showing social growth and engagement. • Maintaining social presence on Facebook, Instagram, YouTube and Twitter. • Creating content for all social media channels. • Writing articles, fact pieces, and guides for GameHEART website. • Writing editing and publishing videos for YouTube channel. • Analysis of channel analytics to understand and leverage channel audience and their tastes. • Preparing reports showing social growth and engagement.
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National Australia Bank
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United Kingdom
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Banking
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1 - 100 Employee
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Merchant Servicing Support
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Feb 2017 - May 2018
• Answering phone calls from merchants Australia-wide with technical support. • Using internal NAB tools to generate statements and reports. • Internal communication with bankers to solve complicated or delicate matters. • book installation or maintenance jobs with technicians. • All work was completed while meeting or exceeding stringent KPIs • Answering phone calls from merchants Australia-wide with technical support. • Using internal NAB tools to generate statements and reports. • Internal communication with bankers to solve complicated or delicate matters. • book installation or maintenance jobs with technicians. • All work was completed while meeting or exceeding stringent KPIs
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PC Case Gear
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Australia
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Computer Hardware
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1 - 100 Employee
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Customer Support Representative
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Mar 2013 - Jan 2014
• Phone and email support for customers with technical software and hardware questions. • Assisting customers with sales enquiries advising part compatibility and feature/value comparisons. • On average, 80 – 110 emails are sent in a given workday while managing other tasks such as phone enquiries. • Processing outgoing warranty claims, including maintaining the warranty logs, preparing and printing shipping paperwork. • Phone and email support for customers with technical software and hardware questions. • Assisting customers with sales enquiries advising part compatibility and feature/value comparisons. • On average, 80 – 110 emails are sent in a given workday while managing other tasks such as phone enquiries. • Processing outgoing warranty claims, including maintaining the warranty logs, preparing and printing shipping paperwork.
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Kogan.com
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Australia
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Retail
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100 - 200 Employee
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Technical Support
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Nov 2012 - Mar 2013
• Phone and ticketing support for customers with technical software and hardware questions. • Creation and management of repair jobs within the technician's repair system. • Assist in the creation of department-wide canned responses. • Identifying and raising potential high-risk issues to management. • Phone and ticketing support for customers with technical software and hardware questions. • Creation and management of repair jobs within the technician's repair system. • Assist in the creation of department-wide canned responses. • Identifying and raising potential high-risk issues to management.
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Creative Drain Solutions
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Australia
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Building Materials
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1 - 100 Employee
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Multimedia Developer
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Jan 2010 - Jun 2011
• Creation of advertising material for social media, websites, and print media. • Creation of installation guides for various drain styles and fitting purposes. • Managed the production of Creative Drain Solutions website including: ◦ Creation of website requirements. ◦ Contact with website developer to set deadlines, goals and requirements. • Ad hoc answering of customer enquiries via phone. • Creation of advertising material for social media, websites, and print media. • Creation of installation guides for various drain styles and fitting purposes. • Managed the production of Creative Drain Solutions website including: ◦ Creation of website requirements. ◦ Contact with website developer to set deadlines, goals and requirements. • Ad hoc answering of customer enquiries via phone.
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Kmart Australia Limited
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Australia
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Retail
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700 & Above Employee
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Sales Representative
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Oct 2005 - Jun 2010
• Upholding store presentation by returning stock and keeping shelves and hooks tidy. • Providing customers with efficient, friendly service both face to face, and over the phone. • Loss prevention via store presence and customer acknowledgement. • Upholding store presentation by returning stock and keeping shelves and hooks tidy. • Providing customers with efficient, friendly service both face to face, and over the phone. • Loss prevention via store presence and customer acknowledgement.
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Institute for Design, Entertainment and the Arts
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Tutor
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Nov 2008 - Nov 2009
• Managing the students in class, noting their attendance with timestamps of arrival and departure. • Assist students with any questions and problems encountered. • Suggesting alternative workflows or techniques to aid students in completing their work to high-quality standards. • Managing the students in class, noting their attendance with timestamps of arrival and departure. • Assist students with any questions and problems encountered. • Suggesting alternative workflows or techniques to aid students in completing their work to high-quality standards.
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Education
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2014 - 2016
Deakin University
Bachelor's degree, Information Technology -
2006 - 2007
Institute for Design, Entertainment, and the Arts
Advanced Diploma of Multimedia, Animation
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