Experience

FBD Partnership, LP

• United States
• Food & Beverages
• 100 - 200 Employee

• • Sep 2022 - Present

  I have taken the lead in crafting and executing strategic plans that drive company growth and pave the way for success. By formulating comprehensive objectives for each project, I ensure clear direction and measurable outcomes.A key aspect of my role is effectively managing program budgets and expenditures, always striving to optimize resources. This includes allocating funds for marketing research, survey studies, and personnel training, ensuring that every dollar is put to its best use.Communication is vital in any business, and I pride myself on delivering accurate and concise written messages, as well as providing precise verbal information and decision briefings. By effectively addressing customer needs and issues, I strive to deliver solutions that result in optimum satisfaction.In addition, I handle the process of gathering and entering customer purchase orders, ensuring the accurate and timely processing of each order. I also make it a priority to keep customers informed about the status of their deliveries, providing them with detailed shipment tracking informationkey achievements of this role:• Delivered strategic leadership and encouraged a team of 10 members to optimize performance and productivity.• Defined and applied strategic management processes to minimize variance and maximize efficiency and effectiveness.• Played key role as SME in implementing Enterprise Resource Planning (ERP) system changes.• Designed and executed long-range and annual work plans, adapting project/work schedules.• Received recognition for outstanding performance, including the service award, commitment award, and quality award.• Promoted from customer service representative to senior customer service supervisor for delivering exemplary performance.• Exceeded intercompany expectations by leading and directing the department towards outstanding performance. Show less

• • Sep 2018 - Sep 2022

• • May 2017 - Sep 2018

• • Jan 2014 - May 2017

  The Customer Service Representative is responsible for entering customer Purchase Orders, providing shipment tracking details and resolving customer concerns.



Ashley Furniture Homestores

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Warehouse Coordinator

  • Jul 2011 - Dec 2013

  In my previous role as a Warehouse Coordinator, I took charge of overseeing every aspect to ensure smooth and efficient functioning. I provided expert-level guidance in driving the formulation, design, architecture, research, and execution of multiple projects, always aiming for effective and efficient outcomes. With independent decision-making authority, I developed and implemented operational strategies, integrating all necessary components to accomplish the mission at hand. I provided effective support in achieving mission objectives through ongoing operations, exercise planning, workforce deployment, staff planning, and coordination with higher and adjacent departments. To optimize project execution, I facilitated the management and support functions of the department. By ensuring seamless coordination and efficient utilization of resources, I created an environment that allowed projects to thrive. Key contributions of this role: • Arranged effective training and development programs for staff members to boost their knowledge and performance. • Designed and executed a robust system of internal controls to improve the effectiveness and efficiency of warehouse operations, asset safeguarding, reliable financial information, and compliance with applicable laws and regulations. • Won employee of the month awards for delivering exemplary performance. Show less