Sr. Sales Compensation Specialist

• Apr 2023 - Present

Sales Compensation Manager

• Nov 2017 - Apr 2023

Design, implement, and execute competitive and motivating sales compensation plans in partnership with Senior Sales Leadership and Marketing that achieve business goals while maintaining organizational profitabilityDemonstrate expert knowledge of sales compensation best practices and tools while staying informed on new and relevant incentive strategies (core plans, SPIFs, etc.) by participating in both internal and external training programs, conferences, seminars, research literature, etc.Manage and integrate multiple, non-communicating HRIS, transaction, and other database systemsProactively identify and implement process improvement strategies within the role including software/platform solutions to automate existing processes and elevate the user experienceExecute monthly incentive calculations, gather necessary approvals, and ensure timely payment for approximately 300 payees across 6 lines of business representing 55 unique variable compensation plansOwn the annual sales compensation planning process covering 12 individual compensation committeesMonitor sales compensation plan performance and provide reports and analyses on key metrics while using data to advise on strategies to maximize the effectiveness of incentive programs Show less

Sales Program Analyst

• Jun 2015 - Nov 2017

Developed standards for sales and operational processes across multiple lines of business in order to drive revenue in a start-up (TELS Building Services/TBS)Served as the liaison between Inside Sales, National Accounts, and TBSCollaborated with Senior Sales Leadership and Marketing to analyze effectiveness of sales initiativesCreated dashboards and reported on KPIs to inform Senior and Executive Leadership

Billing Coordinator

• Aug 2012 - Jun 2015

Developed and implemented a new billing process for exterior recurring services which allowed for TELS Interactive Reporting, timely customer billing, and enhanced visibility for Partners throughout the business with regards to forecasting and error mitigationServed as a subject matter expert on billing and participated in process improvement, reengineering initiatives, and training for both internal and external PartnersCreated, maintained, and documented service level agreements, customer expectations, and processes with respect to billing and customer capital processes Show less

Capital Operations Specialist

• Jan 2012 - Aug 2012

Oversaw all operational aspects of capital projects to ensure customers’ expectations were met with regard to scope, timeline, and service requirements while maximizing project profitabilityGathered and evaluated product pricing, freight, and logistics to generate final capital proposals and contractsCoordinated with customers and managed furniture installation functions to achieve desired outcomes

Project Fulfillment Specialist

• Apr 2008 - Dec 2011

Managed fulfillment processes of furnishings, construction materials, and FF&E installation, including creation and maintenance of project budgets, specifications, and schedulesManually invoiced customers in accordance with their contract in a timely and accurate fashion (UDI)

Senior Sales Associate

• Dec 2005 - Apr 2008

Worked with internal customers and vendors on various sales-related requestsReorganized, streamlined, and implemented the Sales Associate Overview for New Partner Sales TrainingCompleted three Sales Associate mentorships