Experience

Underline

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Network Engineer

  • Feb 2022 - Present



Philips

• Netherlands
• Hospitals and Health Care
• 700 & Above Employee

• Field Services Engineer

  • Jan 2017 - Jul 2021

  Product Field Support, including system hardware and software, medical or labratory devices and equipment, and systems networking. Provide technical support to customers on operational or maintenance aspects of system equipment. Diagnose mechanical, hardware, software and systems failures using established procedures. Determine most cost effective repair/ resolution to minimize customer downtime. Product Field Support, including system hardware and software, medical or labratory devices and equipment, and systems networking. Provide technical support to customers on operational or maintenance aspects of system equipment. Diagnose mechanical, hardware, software and systems failures using established procedures. Determine most cost effective repair/ resolution to minimize customer downtime.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Analyst

  • Aug 2016 - Nov 2016

  Responded to incoming queries and help requests from end users via email. Took detailed notes of the problem the user was experiencing, determined steps they could take to resolve the issue, and helped manage the flow of incoming support requests. Responded to incoming queries and help requests from end users via email. Took detailed notes of the problem the user was experiencing, determined steps they could take to resolve the issue, and helped manage the flow of incoming support requests.