Experience

Park Hyatt Saigon

• Vietnam
• Hospitality
• 100 - 200 Employee

• Restaurant & Bar Team Leader

  • Dec 2021 - Present



HypeAsia

• Vietnam
• Hospitality
• 1 - 100 Employee

• Bartender

  • Sep 2020 - Apr 2021

  • Extensive prep, including cutting fresh ingredients/decors for each station, infusing spirits/syrups and liaising with the head bartender and chefs for stock ordering as well as stock controlling. • Knowledgeable about drink combinations to tailor to guest-specific drink orders in front of guests coupled with a smile and an attentive attitude. • Became well acquainted with countless drink recipes and mixing techniques. • Adept at maintaining a hygienic and organized bar area. • Ability to produce drinks quickly under high demand whilst remaining focused on delivering superb customer experience. • Ensure the bar is properly stocked and the opening/closing tasks are well executed. • Work harmoniously and professionally with co-workers and supervisors/managers. Show less



Park Hyatt

• Hospitality
• 700 & Above Employee

• Bartender

  • Jul 2019 - Jan 2020

  Worked as a bartender for a 5-star hotel located in The Rocks with the unrivalled views of The Harbour Bridge and Sydney Opera House. - Welcome guests with a warm, courteous demeanor by making eye contact with a smile and proper presentation; - Ensure the bar is properly stocked at all times and that opening and closing tasks are executed. - Responsible for monthly stock taking and bar equipment as well as monitoring wastages and spoilage; - Ability to use the hotel’s computer system (micros) for product billing, printing invoices and to close payments in the correct payment system; - Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of food and drinks; - Correctly respond to various emergency or security situations adhere to all local, state, and federal laws relating to alcohol service and consumption; - Ensure client satisfaction and take ownership of any problem that may arise, advise supervisors afterward; - Conducting cocktail masterclasses and training programs related to the bar; - Development of new cocktails every month. Show less



Blue Mountains International Hotel Management School

• Australia
• Hospitality
• 100 - 200 Employee

• Guest Service Agent

  • Apr 2019 - Jun 2019

  • Experience with OPERA PMS management system to ensure accurate guests check-ins/checkouts. • Excellent communication skills – verbal and written. • Meticulous grooming and presentation standards. • The ability to work effectively within a team or autonomously. • Professionally handling guests’ requests, inquiries and complaints to their best satisfaction. • Experience with OPERA PMS management system to ensure accurate guests check-ins/checkouts. • Excellent communication skills – verbal and written. • Meticulous grooming and presentation standards. • The ability to work effectively within a team or autonomously. • Professionally handling guests’ requests, inquiries and complaints to their best satisfaction.



European Bartender School

• Spain
• Professional Training and Coaching
• 100 - 200 Employee

• Bar Trainee

  • Apr 2019 - Apr 2019

  - Training behind real bar stations and only use industry-standard equipment. - Gaining expert knowledge in spirit and liquor history, production, and serving. - 4 weeks of instructor-led training from highly-experienced instructors. - Master over 70 classic and modern cocktail recipes. - Free pouring, flairing and jigger skills. - Bar cleanliness and hygiene. - Speed mixing with accuracy and precision. - Training behind real bar stations and only use industry-standard equipment. - Gaining expert knowledge in spirit and liquor history, production, and serving. - 4 weeks of instructor-led training from highly-experienced instructors. - Master over 70 classic and modern cocktail recipes. - Free pouring, flairing and jigger skills. - Bar cleanliness and hygiene. - Speed mixing with accuracy and precision.



Emirates One&Only Wolgan Valley

• Australia
• Hospitality
• 100 - 200 Employee

• Former Food And Beverage Attendant

  • Jul 2018 - Jan 2019

  • Worked as a fine dining waiter, barista, bartender, in-villa dining and minibar attendant for a 5-star conservation luxury resort. Specialized in Private Dining and Fine Dining. • Set up the breakfast buffet and served a la carte menu in both breakfast and lunch services: table service, barista skills and restaurant packing down. • Fine dining waiter at dinner service: restaurant set up, delivering an unforgettable and personalized experience to ensure guests satisfaction and dining experience from start to finish. • Routinely served 8-10 tables during evening shifts and memorized different 8-course degustation menus to make personalized recommendations to the guests. • Solid knowledge of fine food and wine/drinks coupled with a flair for providing exceptional customer service. • Ensured immaculate presentation and set up of the restaurants, bar and event spaces. • Excellent communication skills with co-workers and superiors. • Experienced using Micros POS/ InfoGenesis system to process guest orders and bills. Show less



Blue Mountains International Hotel Management School

• Australia
• Hospitality
• 100 - 200 Employee

• F&B Attendant at Chambers Fine Dining

  • Apr 2018 - Jun 2018

  • Setting and preparing tables and utensils according to standard• Greeting customers, leading them to assigned tables and presenting them with the menu• Opening wine bottles and pouring wines• Serving and organizing utensils in correspondence to the dishes• Using the Micros POS system to process guest orders and bills

• F&B Attendant at Cookies Café and Coffee Cart

  • Apr 2018 - Jun 2018

  • Professionally preparing and making espresso coffee and drinks to orders• Operating a barista machine• Working cooperatively with a team of four to ensue all guest orders made efficiently• Successfully completing orders under within a set time frame

• F&B Attendant at Cascades Buffet and Sublime Bar

  • Apr 2018 - Jun 2018

  • Practicing professional bar management and ensuring enough glasses for all areas of service• Creating a special of the mocktail of the day and upsell this special• Professionally taking orders and displaying food according to requests • Actively engaging with the guests during times of service• Effectively communicating with the chefs and the colleagues