Experience

Redtail Technology

• United States
• Financial Services
• 1 - 100 Employee

• Email Specialist

  • Sep 2016 - Present

  Started as a Customer Experience Specialist taking inbound calls to troubleshoot and assist customers with CRM, Email and Imaging product. Advanced to Email Specialist where I provide advanced troubleshooting of email hosting while also tasked with email setups and take downs using Zimbra, Linux and SQL/MySQL Started as a Customer Experience Specialist taking inbound calls to troubleshoot and assist customers with CRM, Email and Imaging product. Advanced to Email Specialist where I provide advanced troubleshooting of email hosting while also tasked with email setups and take downs using Zimbra, Linux and SQL/MySQL



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Rework Technician

  • Oct 2013 - Jan 2014

  Worked as a product tester. Function tested iPads to prepare them for resale by Apple while documenting any that did not pass. Also was responsible for inventorying and preparing passed iPads for shipment to distribution warehouse. Worked as a product tester. Function tested iPads to prepare them for resale by Apple while documenting any that did not pass. Also was responsible for inventorying and preparing passed iPads for shipment to distribution warehouse.



Heald College

• Higher Education
• 700 & Above Employee

• Federal Work Study - IT Department

  • Jan 2012 - Oct 2013

  Consisted of the usual roles and responsibilities of an internal IT Help Desk Support Technician. Either by phone or in person would provide support for network and computer software & hardware issues. This including assisting end users with training as needed. Also maintained & troubleshot printers and large multi function printers. Managed access of student accounts via Active Directory. Was in charge of project to document and catalog all computer and printing equipment of the whole campus. Also participated in project deploying a new IP Telephony system. Also reimaged and prepared computers for deployment on corporate network. Show less



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Tier 1 iOS Advisor

  • Jun 2011 - Jun 2012

  Mix of Full and Part Time work as part of a special internship offered through my high school's STEM academy. I was responsible for troubleshooting and assisting Apple customer's with their iOS devices. If a device required an advanced technician I would thoroughly document the issue before escalating to senior advisers. If a device had a hardware malfunction I was responsible for arranging for return of the customer's device for repair or replacement. Consistently was awarded for customer satisfaction. Show less