Experience

TForce Freight

• United States
• Truck Transportation
• 500 - 600 Employee

• Terminal Manager

  • Aug 2018 - Present



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Supervisor, Operations

  • Oct 2009 - Present

  This role consists of 2 key components: I. Package Dispatch Supervisor a. Plans the center’s daily package dispatch of a minimum of 40 routes to ensure timely and proficient service performance. b. Analyzes previous dispatch results to maximize service performance and to streamline routes with emphasis on reducing cost and miles. c. Programs next-generation facility's automation to create high-speed labeling and automatic sortation that reduces the need for knowledge and experience. d. Develops trends, oversees route modifications, and performs data mining to maximize dispatch results. e. Creates tools, processes, and documentation to troubleshoot inefficiencies in route sequences and load quality. f. Collaborates with senior management team to identify areas of improvement and focus on operational objectives. g. Demonstrates an in-depth knowledge of complex business needs and integrates solutions to promote cost-effective productivity. h. Adapts to changes in business trends, and eliminates recurring issues in dispatch data. II. Operations Supervisor a. Plans, delegates, and reviews the day to day area activities of the operations. b. Directly supervises 14 part-time management staff and 120 hourly employees to address processes, safety, staffing, training, and disciplinary issues. c. Inspects work areas to ensure employees are adhering to proper methods and procedures to reduce injuries and resolve potential performance problems. d. Provides constant feedback using side-by-side performance evaluations, coach-and-counsel sessions, and data reports in a fair, non-objective, and consistent manner. e. Networks with peers in other departments (HR, Engineering, Account Executives) to improve upon current processes and meet budget guidelines. f. Ensures all unionized and union-free employees comply with federal DOT, FAA, and OSHA requirements. g. Champions the center's OSHA regulated Comprehensive Health and Safety Plan. Show less



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Trainer

  • Aug 2005 - Jun 2009

  Certified to facilitate and manage employees and a budget on the Sprint, Comcast, and Time Warner Cable accounts.Facilitated over 20 new-hire classes containing over 350 agents, as well as several Continuing Education courses related to new procedures/policies in the project.Have traveled for the company to various locations in the U.S., as well as traveling abroad to assist in the opening of a new site in Costa Rica. Meets and exceeds business goals for Training Department, rivaling employees across the world.Maintained excellent scorecards, agent retention, and displaying initiative geared to improve best practices and training methodology. Show less