Experience

Sourced Group an Amdocs Company

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Associate Consultant

  • Oct 2022 - Present

• Associate Systems Architect

  • Jan 2021 - Oct 2022



AC3

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Service Desk Analyst

  • Nov 2019 - Jan 2021

  • Attend to calls and assigned tasks providing level 1-2 support • Provide support to O365 and Azure systems • Develop customer reports through Service Now • Provide afterhours customer support • Development of scripts to automate minimize steps taken for a given task • Updating of procedure or “Knowledge Base” with relevant or refined steps • Escalation point for SD team via Team Lead on occasion • Team training and support for SD team • Ticket queue management and SLA management • Use systems (SCCM) for remote assist, to capture asset information required for warranty and to monitor issues related to asset



Avante IT - Now New Era Technology

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Support Engineer

  • Nov 2018 - Nov 2019

  • Attend to incoming calls within level one team and addressing cases raised by customers within specified time frame for level 1-2 cases • Remote assistance for inbound email level 1-2 requests • Rotating roster for onsite work including break-fix, projects and maintenance works • Representing company onsite and supporting/ working with VIPs and Executive staff • Hardware troubleshooting, part refurbishment/ replacement and coordinating further support for hardware with Vendors • Development and deployment of SOE images for individual and bulk roll out of devices • Maintaining asset register in accordance with company policies • Asset Data Base Capture Confirmation and Maintenance • Asset Fault Reporting • Working alongside multidisciplinary teams • Ticket queue management and SLA management • Assistance in team management and interim management during absence of team leader • Team training and support for L1 team • Escalation point for L1 team • Training and development for new onsite engineers



John Paul Village

• 1 - 100 Employee

• Information Technology Support Officer

  • Jun 2018 - Nov 2018

  • Procurement to Installation & Configuration of all IT equipment (software, hardware & systems)• Ongoing Support & Maintenance of all IT services of the facility• Creation & management of user accounts adapted to Microsoft and IT systems in the facility• Managing user security within server systems, including effective digital file storage system• Website & company intranet management and maintenance• Establishment of suitable data security and backup protocols • Establishment and management of company policies and compliance systems• Management of site Consultants• Electrical Safety Compliance Inspections (Testing and Tagging)• Asset Data Base Capture Confirmation and Maintenance• Asset Fault Reporting

• Recreation Therapist

  • Nov 2015 - Jun 2018

  ▪ Develop need assessments & adequate activities▪ Complete care plans & social profiles▪ Examine new innovative programs and activities



Surf Life Saving NSW

• Australia
• Public Safety
• 100 - 200 Employee

• Lifeguard

  • Jan 2014 - Dec 2015



Boyles Sutherland Hotel

• Duty Manager

  • Apr 2011 - Dec 2015



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • 2009 - 2011