Experience

RKD Group

• United States
• Advertising Services
• 300 - 400 Employee

• Account Executive

  • Apr 2023 - Present



The Hall of Comics

• United States
• Retail
• 1 - 100 Employee

• E-Commerce Manager

  • May 2015 - Apr 2023

  • Initiated and led the design of current store website (created with Shopify template) • Managed the growth and expansion of the online business through marketing initiatives and product offerings • Collaborated with marketing manager on email marketing initiatives and online sales and promotions to raise store awareness • Processed, collated, organized and priced inventory - delegated to retail and online team members based on store needs • Managed Ebay store - 100% feedback rating with 4500+ sales • Provided high quality customer service both to online and in-shop customers Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Manager

  • Jul 2014 - May 2015

  • Assisted with new partner training and development • Maintained successful store operations to meet customer and team needs • Developed positive working relationships with team members and created opportunities for growth in the store • Executed and maintained all store operational policies and procedures for cash handling, safety and security, health and sanitation • Provided quality customer service and maintained the “Third Place” environment • Worked closely with the store manager and other shift managers to ensure consistency in all areas of the store operation and procedures and training and development of partners Show less



RKD Group

• United States
• Advertising Services
• 300 - 400 Employee

• Account Coordinator

  • Nov 2012 - Jun 2014

  • Recognized for creative contributions and project management skills; promoted to primary marketing team of full service direct response fundraising agency• Managed full life cycle schedules for up to 15 separate national marketing campaigns simultaneously• Member of senior account executive think tank team tasked to develop new concepts, products, and marketing materials for fundraising packages• Primary customer and vendor relationship liaison throughout production process• Compiled and analyzed marketing campaign data to discover year-over-year trends, plot ROI, and made recommendations for next campaigns• Reconciled budgets and expenditures for assigned marketing campaigns• Created marketing kit assembly blueprints Show less

• Production Coordinator

  • May 2011 - Nov 2012

  • Quality control coordinator for third-party vendor production• Made production cost-saving recommendations that company adopted• Troubleshot delivery issues with vendors and mail houses to keep mailings on track



Newbury Comics

• Retail
• 1 - 100 Employee

• Sales Associate

  • Nov 2012 - Dec 2013

  • Created original in-store displays that managed customer traffic flow, raised product awareness, and increased sales • Instrumental in developing regional customer service protocol manual • Maintained highest standards for customer service, product placement and stocking, and safety • Created original in-store displays that managed customer traffic flow, raised product awareness, and increased sales • Instrumental in developing regional customer service protocol manual • Maintained highest standards for customer service, product placement and stocking, and safety



Nestlé Waters

• France
• Food and Beverage Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2010 - Apr 2011

  • Developed rapid rapport with disgruntled customers; resolved customer issues quickly and seamlessly • Developed rapid rapport with disgruntled customers; resolved customer issues quickly and seamlessly



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Feb 2008 - May 2010

  • Promoted to Shift Supervisor within first year of hire • Led barista teams to ensure delivery of best possible products and service • Promoted to Shift Supervisor within first year of hire • Led barista teams to ensure delivery of best possible products and service